Bank of America
Enterprise Voice Product Manager
This job is now closed
Job Description
- Req#: 25014451
- This individual is responsible for defining the vision and roadmap for enterprise voice services at Bank of America, supporting over 1M calls per day across 200k+ endpoints.
- Creates the vision and roadmap for enterprise voice services based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain.
- Defines and drives strategy for global soft phone adoption across the enterprise.
- Defines and prioritizes deliverables for the enterprise voice space, balancing features delivery with risk reduction/remediation.
- Collaborates with LOBs, cross-functional stakeholders, and with other CAP Products Owners to understand their needs, ensure they are aligned on priorities to achieve portfolio objectives.
- Supports and collaborates with the Portfolio Product Executive on financials throughout delivery.
- Maintains oversight on delivery to ensure timely and relevant outcomes.
- Drives continual service improvement based on data /metrics and user feedback.
- Collaborates with automation teams to delivery self-service capabilities and service enhancements.
- Previous product management experience.
- Strong financial acumen with prior experience developing business cases and managing forecasts/budgets.
- Analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required.
- Demonstrated experience with strategic planning.
- Demonstrated experience with contracts and negotiations.
- Strong communication skills; ability to interact effectively with customers and leadership as needed.
- Ability to handle multiple tasks simultaneously.
- Previous experience with voice technologies preferred.
About the company
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Responsible for maximizing the value for one or more products, at the program level in a scaled Agile model. Defines the vision and roadmap for the program, defining and prioritizing the features/epics in the program backlog, and articulating this to both stakeholders and development teams. Works closely with stakeholders to understand their needs, and with Products Owners to ensure they are aligned on priorities. They support and collaborate with the Product Portfolio Executive on financials throughout delivery. Is an expert of the products, business or technology domain, and the industry in which the product competes. This role can be part of the business/LOB (recommended) or in technology. As an expert, creates the vision and roadmap for the program based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain. Communicates the program vision and roadmap to stakeholders, Product Owners and the teams. Oversees the budget(s) for one or more products. Provides input into defining business capabilities and aligning them to products or creating new products to support them. Articulates the business value to Product Owners so they understand product and strategy; Ensures alignment across product roadmap to achieve portfolio objectives. Creates and prioritizes features/epics in the program backlog; empowered to make decisions about trade-offs with emerging work versus planned work. Refines features/epics with the Product Owners to ensure there is enough ready work for the upcoming 1-2 quarters. Reviews and accepts features/epics and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the Product Owners and the teams to ensure that optimum value is obtained through technology and through an advanced understanding of the business and industry trends. Participates and attends relevant industry events to bring points of view and trends to the Bank. May lead a Community of Practice and participate in the Center of Excellence. May manage a team.LOB Specific Job Description
Position Summary
Required Skills
Shift:
1st shift (United States of America)Hours Per Week:
40