Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive pay with opportunities for bonuses and incentives
- Paid Time Off and paid holidays to ensure work-life balance
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career advancement, including roles in management and training
- Fun and engaging work environment with a casual dress code
- Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound customer calls, resolving support issues and providing technical assistance
- Build and maintain strong relationships with customers to enhance their experience
- Utilize company systems and technology for account management and issue resolution
- Identify sales opportunities and effectively communicate product offerings
- Escalate any customer dissatisfaction to the managerial team as necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or technical support role
- Strong typing skills (20+ words per minute)
- Proven ability to thrive in a fast-paced environment
- Familiarity with conflict resolution and negotiation techniques
- High level of reliability and strong team orientation

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitivePay #RemoteWork

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