Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation package with performance incentives, including cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days of employment
- Paid Time Off (PTO) and paid holidays to promote work-life balance
- Opportunities for career growth and internal promotions
- Engaging and fun work environment with a team-oriented culture
- Flexible and casual dress code

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply skills to upgrade services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction appropriately to the managerial team

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role
- Familiarity with Windows operating system
- Strong aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamEnvironment

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