The Sydney Call Centre
Entry Level Remote Customer Service Representative (Saskatchewan)
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Job Description
- Req#: 47342
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation and benefits packages designed to reward your hard work
- Opportunity for career advancement with a focus on internal promotions
- Participate in contests that offer cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days of employment
- Paid Time Off and a casual dress code to promote work-life balance
- Engaging and collaborative work environment
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology to manage accounts and complete tasks
- Identify sales opportunities and apply skills to enhance customer experience
- Escalate customer dissatisfaction appropriately to the managerial team
- Ensure first call resolution through effective problem-solving and call handling techniques
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or related fields
- Strong conflict resolution, problem-solving, and negotiation skills
- Ability to thrive in a fast-paced and dynamic work environment
- Demonstrated reliability and punctuality in previous roles
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
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