Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for significant career growth and advancement within the organization
- Comprehensive health benefits available after 90 days of employment
- Enjoy paid time off and holidays to maintain work-life balance
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Engage in a fun and team-oriented work environment with a casual dress code
- Receive paid training to enhance your skills while earning a paycheck

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology to manage customer accounts and inquiries
- Recognize sales opportunities and apply skills to promote upgrades
- Explain products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Strong typing skills (20+ words a minute)
- Basic understanding of the Windows operating system
- Proven customer service orientation with skills in conflict resolution and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity

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