Sydney Call Centre
Entry Level Remote Customer Service Representative (Saskatchewan)
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Job Description
- Req#: 47342
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with opportunities for bonuses and rewards
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Comprehensive health benefits for full-time employees after 90 days
- Opportunities for career advancement and internal promotions
- Engaging work environment that fosters collaboration and teamwork
- Casual dress code to promote comfort while working
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes effectively to customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Basic understanding of the Windows operating system
- An aptitude for conflict resolution, problem-solving, and negotiation
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing company located in Sydney Nova Scotia, Canada.
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