21st Century Software
Entry Level Support Engineer
This job is now closed
Job Description
- Req#: SPPTE001635
- Perform, with assistance, problem verification by confirming a customer’s environment, error messages, and symptoms of a problem.
- Confirm correct business impact statement is provided by the customer.
- Research cases using knowledge bases, documentation etc.
- Maintain case tracking details to required standard and frequency.
- Prepare and recommend solutions.
- Writing collateral at an appropriate level (e.g. technical tips).
Teracloud GmbH is a software product company with a wide range of product lines from industrial power and climate controllers to e‑sports platforms is seeking an entry level Support Engineer. Important is your willingness to learn, curiosity, and of course a high interest for software and tech.
Job Description:
We are looking for an entry level support Engineer. This is not your typical help-desk job, you will start with being exposed to our different brands and products, all along while being mentored by an expert in the field to ensure your success and growth in the role. We are an international company, and your mentor might be situated in a different country, and you can expect to gain colleagues from around the world.
In the job, you will show an ability to assess customer needs and set expectations, and you will be expected to develop areas of expertise with our software products over time. You can expect to assist other Support Engineers at different levels, and participate in internal projects. From you as a person, we would like to see accountability for team- and individual results. You can expect scheduled weekend work.
You can furthermore expect to work with the following:
Join us! This is a ground floor opportunity to get involved at an expanding, innovative and international company with a worldwide presence.
About the company
Powering society by linking, the past to the future with IBM Z.
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