• Job Description

  Req#: C9335-25-0066?language=en&page=867&sort=publicationDateDesc

  Job summary

  The post holder is primarily responsible for reviewing emergency telephone calls prioritised through NHS Pathways.

  Responsible for collating data to be analysed for production of NHS Pathways quality assurance standard reports in order to establish areas of focus for training.

  Responsible for quality assurance of all qualified NHS Pathways EOC staff by supporting them to practice safely and effectively and meet the standards required for the Trust accreditation status and so ensuring high standards of professionalism are maintained at all times.

  Successful applicants will be invited for interviews. As part of your training you will be required to complete a mentorship period.

  Main duties of the job

  An opportunities has arisen to play a key role in the Audit Team at East Midlands Ambulance Service based at our Nottingham Emergency Operations Centre. We are looking to recruit to the following:

  x 1 EOC Auditor (Non-Clinical) - full-time/37.5 hours per week

  1 x EOC Auditor (Non-Clinical) - part-time/ 16 hours per week

  The EOC Auditor is primarily responsible for supporting the Emergency Operations Centre in the delivery of a high quality service. By auditing calls on a retrospective and live basis following the performance standards as set by NHS Pathways, the Auditor will provide strength based feedback and future forward feedback to aid the continued professional development of colleagues. You will need to be NHS Pathways certified and evidence 6 months proven track record of triaging Pathways calls to a safe and appropriate outcome.

  As an NHS Pathways certified staff member, you will be required to support in EOC through answering 999 calls when required. The post holder will be based at EOC Nottingham. Bespoke rota choices available and unsocial element to be discussed at interview.

  About us

  Theduties and responsibilities of the post will be undertaken in accordance withthe policies, procedures and practices of the Trust, which may be amended from time to time.

  Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

  This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.

  Details

  Date posted

  25 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  335-A-1773

  Job locations

  EOC Horizon Place

  Nottingham

  NG8 6PY

  
  

  Job description

  Job responsibilities

  Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying.

  Job description

  Job responsibilities

  Please see the job description and person specification attached to the vacancy for further details. Please ensure you meet the requirements before applying.

  Person Specification

  Experience

  Essential

  • Significant proven experience as NHS Pathways Emergency Medical Advisor
  • Proven track record of compliant Pathway 999 call audits in last 6 months

  Desirable

  • Experience of supporting staff development
  • Experience of an audit process

  Personal Attributes

  Essential

  • Self motivated - able to work on own initiative
  • Work effectively as part of a team

  Qualifications

  Essential

  • Minimum of 5 GCSE's or equivalent including Maths and English
  • NHS Pathways core module one and core module two

  Desirable

  • NHSP Pathways Coaching Module
  • Experience of acting in a mentoring role

  Person Specification

  Experience

  Essential

  • Significant proven experience as NHS Pathways Emergency Medical Advisor
  • Proven track record of compliant Pathway 999 call audits in last 6 months

  Desirable

  • Experience of supporting staff development
  • Experience of an audit process

  Personal Attributes

  Essential

  • Self motivated - able to work on own initiative
  • Work effectively as part of a team

  Qualifications

  Essential

  • Minimum of 5 GCSE's or equivalent including Maths and English
  • NHS Pathways core module one and core module two

  Desirable

  • NHSP Pathways Coaching Module
  • Experience of acting in a mentoring role

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  East Midlands Ambulance Service NHS Trust

  Address

  EOC Horizon Place

  Nottingham

  NG8 6PY

  
  

  Employer's website

  https://www.emas.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  East Midlands Ambulance Service NHS Trust

  Address

  EOC Horizon Place

  Nottingham

  NG8 6PY

  
  

  Employer's website

  https://www.emas.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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