• Job Description

  Req#: 10650

  Overview

  Term: 2 years

  The Equipment and Facilities Assistant is responsible for supporting the facilities team in the absence of the Building Coordinators. The staff will be the key contact person for both Columbia Icefield (CIF) and Physical Activities Complex (PAC) student staff teams. They are responsible for smooth transitions, customer interactions and the supervision of student staff. They will also ensure hazards, emergencies and maintenance issues are resolved, documented with the properly follow up, as per established policies and procedures. This position will also work with the Coordinator, Equipment Services to provide uniforms, apparel, lendable and purchased equipment to the campus population. This job is scheduled non-standard work hours which will include weekends and will have Tuesdays & Wednesdays off.

  Responsibilities

  Building Oversight

  • With direction from the Senior Manager, Facilities and Events, and Building Coordinators, this position ensures the facilities are proper is utilized as per facility plans and within health and safety parameters for the space
  • With direction from the Building Coordinator, this position will coordinate scheduled set-up and teardowns requirements
  • Responsible for providing safe and clean environment including locker rooms that change owners’ during programing
  • Conducts regular facility walk-throughs to ensure safety and cleanliness of facilities and equipment
  • Ensures scheduled checks are completed by student staff in order to confirm working order of all spaces and equipment
  • Requests repairs, maintenance or replacement of building elements in order to uphold building and service standards
  • Ensures proper staging and execution of events by supervising students in the absence of the Events Coordinator
  • Makes suggestions and assists with the development of best practices for transitions of space to minimize ‘down-time’ for facility and users
  • Interacts with Custodial staff in order to maintain healthy spaces
  • The staff member has direct interactions with other University non-athletic staff including Plant Operations, Central Stores and Special Constables
  • Rotates with other Facilities staff to provide coverage in other buildings as needed, including scheduled On-Call duties

  Customer Service

  • Assists in resolving scheduling discrepancies and managing the needs and expectations of customers by working with the student staff teams
  • Collaborates with Building Coordinator & Building Supervisor to identify practices for student staff based on experience and feedback. Responds to customer service issues that are escalated by student staff
  • Contributes to a positive spectator experience during events

  Procurement

  • Works to procure and supply equipment that meets the needs of Student Recreation Clubs. This includes drafting orders, obtaining club signoff, and receiving/distributing orders upon arrival
  • Works with Student Recreation Clubs on the purchasing of apparel and equipment for their program that is aligned with the university’s/department’s vendors
  • Assists the Coordinator, Equipment Services and the Recreation and Building Coordinators with procurement to support the requirements for the facility’s programs
  • Allocates inventory when received and distributes it to appropriate purchasers
  • Relays and upholds brand guidelines to ensure all products ordered and received meet established standards
  • Independently engages with Club Coordinators and related vendors to resolve any order discrepancies
  • Engages with vendors to research the procurement of new products and relay new product standards with the support, as required, of the Coordinator, Equipment Services

  Health and Safety

  • Works with Building Coordinators to train staff on relevant health and safety standards and procedures, including the safe operations of the ice resurfacing machine, fuel usage and storage, physical guards and PPE
  • Attends to all serious incidents, executes EAP, and follows-up according to established procedures
  • Follows up on incidents and incident reports with Associate Director, Building Coordinator, Business Operations and Senior Manager, Facilities & Events to determine necessary adjustments

  Qualifications

  • College Diploma (preferably in recreation or leisure areas) or equivalent combination of education and/or experience will be considered
  • 2 years of athletic and recreation facility experience within a University environment
  • Excellent interpersonal and customer service skills, including exemplary poise, tact and diplomacy
  • Computer proficiency, particularly in Word, Outlook, Excel and PowerPoint as well as general scheduling software
  • Holds an Ontario Driver's license class G or higher required
  • Standard First Aid required
  • VSC required
  • Ability to learn and apply new information and technical skills
  • Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
  • Ability to lead student staff and work as part of a team
  • Ability to work with Excel and setup/manage spreadsheets
  • Experience with Unit 4 and Fusion is an asset

  Equity Statement

  The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

  The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

  All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

  The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

• About the company

  The University of Waterloo is a public research university with a main campus in Waterloo, Ontario, Canada.

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