• Job Description

  Req#: R2412921

  Job Summary

  Support Technician, operational process, and administrative work in the installation of new and existing mobile devices and workstations; diagnoses and resolves problems in response to operational reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the operation; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products. Works with a moderate degree of supervision.

  Job Responsibilities

  • Order Operational laptops for Technology equipment.
  • Perform configuration and set-up of Laptops/Desktops/ Mobile Devices.
  • Perform Laptop assignment/reassignment in GIS database.
  • Perform review and evaluate new computer hardware and software products
  • Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.
  • Train customers on new devices and technologies.
  • Install software on new or existing devices, in accordance with standard procedures.
  • Assist in the set-up of new equipment and devices.
  • Assist users in obtaining access to systems.
  • Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.
  • Assist with preventative maintenance within specified guidelines and procedures.
  • May perform review and evaluate new computer hardware and software products.
  • Assist in the tracking of hardware and software inventory.
  • Track and update IP numbers and data-jack numbers.
  • Assist and interact with hardware and software vendors.

  Required Skills/Abilities:

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Analytical and problem-solving skills.
  • Understanding of technical software, and hardware.
  • Proficient with or able to quickly learn the software and applications used in the organization and the industry.

  Experience and Education

  • 4+ years related experience
  • Technical Diploma

  Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.

  Competencies

  Ability to foster teamwork. Decision-making skills. Problem Solving Skill. Technical Expertise. Detail Oriented. Ability to meet deadlines

  #LI

  Qualifications

  Education:

  Associate's Degree

  Skills:

  Certifications:

  Languages:

  Years of Experience:

  2 - 4 Years

  Work Experience:

  Additional Information

  Time Type:

  Full time

  Employee Type:

  Assignee / Regular

  Travel:

  Yes, 10% of the Time

  Relocation Eligible:

  No

  U.S. Salary Range:

  $23.00 - $31.90

  The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

  For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

  Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

• About the company

  Applied Materials, Inc. is an American corporation that supplies equipment, services and software for the manufacture of semiconductor chips for electronics, flat panel displays for computers, smartphones and televisions, and solar products.

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