• Job Description

  Req#: 581102

  GENERAL DESCRIPTION OF POSITION
  The ROSS ERP Leader, is part of the Information Technology team reporting to the head of IT. This role is responsible for ensuring that the company achieves maximum value out of their investments in ROSS ERP and associated tools.
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Lead business process transformation using Ross ERP.
  2. Manage the various modules of the ROSS ERP ecosystems including: Order Entry/Integration, Manufacturing, Supply Chain, Logistics, Finance, HR, Inventory, and any associated integration technology.
  3. Manage & support the team in all ROSS ERP-related processes, including upgrades, implementations, customizations, application support, and change control.
  4. Manage the MS SQL and Oracle server data administration, expansion, and design.
  5. Ensures that a proper program of backup, disaster recovery, and security is in place and aligned with the organization's standards.
  6. Support the change management processes driving behavior, process, and adoption of system changes.
  7. Serve as the point of contact within the Information Technology group and across key business functions, analyze procedures, and work with partner organizations to develop strong solutions and execute projects.
  8. Working with service providers, coordinating daily support, resolving issues, administering and maintaining the platform to ensure that service levels and critical items are being managed appropriately.
  9. Assure that testing and other quality assurance work are planned and executed.
  10. Provide implementation guidance, document business requirements, and design processes.
  11. Establishes a set of standards and processes for managing, updating, and adding to the environment that establishes consistency across the company, reduces risk, and promotes efficiencies in support of the organization’s goals and objectives.
  12. Manage the administrative support priorities (supporting, developing, configuring, testing, implementing, and maintaining the environments).
  13. Maintains critical relationships with key service providers to manage the ecosystem.
  14. Drive the requirement of implementing the required serialization process/system setup to ensure the unique identification of commercial products across the global supply chain.
  15. Maintain serialization master data and ensure accurate loading of data into appropriate systems.
  16. Support packaging design/specification and labeling requirements related to market-specific drug product presentation serialization requirements.
  17. Support the review and approval process for labeling artwork, ensuring the impact of labeling / printed component implementation/modification/revision is properly assessed and implemented.
  18. Interact with and maintain strong partnerships with external suppliers of serialization services as well as internal stakeholders, including Supply Chain, Equipment Engineering, Information Technology, QA Validation, and Regulatory Affairs.
  19. Interact with and support the integration of serialization processes with the ROSS ERP system.

  Perform any other related duties as required or assigned.
  
  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  
  COMPENTENCIES

  
  Core Competencies
  Innovative Thinking - Looks for CREATIVE and innovative approaches/ideas that will improve efficiencies and/or provide solutions to workplace issues or concerns. EMBRACES CHANGE, champions new ideas and encourages others to do the same.
  Customer Focused - Demonstrates FIERCE DETERMINATION in ensuring that services and/or solutions for internal and external customer expectations and needs are always met; incorporate flexibility as needed.
  Effective Communication - COMMUNICATES appropriately and knowledgeably in order to effect a desired outcome. Able to clearly present information through the spoken or written word. Listens to others.
  Reliable Team Player - Adds complementary skills and consistently contributes valuable ideas, opinions and feedback. COLLABORATES well amongst internal and external teams.
  Results Driven - The ability to attain goals and objectives. Takes PERSONAL RESPONSIBILITY and ACCOUNTABILITY for their own decision making and thinking.
  
  
  FUNCTIONAL COMPETENCIES
  Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.,

  Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.,

  Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.,

  Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.,

  Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.,

  Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills., Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.,

  Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.,

  Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.,

  Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.,

  Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  
  EDUCATION AND EXPERIENCE
  Bachelor’s degree in Information Technology or Business from an accredited college or university and/or 15 plus years of experience or an equivalent combination of education and experience is required. Ten plus years of manufacturing experience is a must. Pharmaceutical manufacturing industry experience preferred.

  COMMUNICATION SKILLS
  Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.
  
  MATHEMATICAL SKILLS
  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
  
  CRITICAL THINKING SKILLS
  Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.
  
  DECISION MAKING
  Performs work operations which permit frequent opportunity for decision-making of major importance which would have considerable effect on the final attainment of multiple major activities and the organization’s projects of a large organization component and organization’s clientele.
  
  ANALYTICAL ABILITY / PROBLEM SOLVING
  Oversight. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.
  
  ACCURACY
  Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization’s prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.
  
  SOFTWARE SKILLS REQUIRED
  Over 10 years of Ross ERP, MS SQL/Oracle is required. Over 7 years of SSRS/Crystal/Ross reporting required
  
  OTHER SKILLS
  Experience working with and managing outsourced service providers. Self-directed with excellent initiative and organizational skills; with no daily direction. Works well with teams and multiple project settings. Exhibits a strong ability to handle multiple demands with a sense of urgency, drive, and energy. Excellent problem-solving and analytical skills.

  PHYSICAL ACTIVITIES
  The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

  While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.

  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• About the company

  Mission Pharmacal Company has earned the trust of families across America by providing superior quality prescription.

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