• Job Description

  Req#: RQ4021367
  Site: The Brigham and Women's Hospital, Inc.

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  
  

  Job Summary

  Summary:
  
  Responsible for coordinating and ensuring the smooth movement of patients, visitors, and staff within the premises by handling incoming requests for escorts and dispatching the appropriate personnel to provide assistance and guidance to individuals navigating the premises.
  
  Does this position require Patient Care? No
  
  Essential Functions: Receive incoming calls and inquiries from patients, visitors, and hospital staff requesting escorts or assistance with wayfinding.
  
  -Gather relevant information, including the location, destination, and specific needs of the individual requiring an escort.
  
  -Assess the urgency and prioritize escort requests based on the nature of the situation.
  
  -Maintain accurate records of escort requests, including the time, location, destination, and details of the escort provided.
  
  -Coordinate with escorts, ensuring they are aware of their assigned tasks, destinations, and any specific instructions or special requirements.
  
  -Communicate with various departments, such as nursing units, outpatient clinics, and administrative offices, to facilitate efficient escort services.
  
  -Monitor the status and progress of ongoing escorts, ensuring timely completion and resolving any issues or delays that may arise.
  
  -Collaborate with security personnel and other hospital staff to address any security or safety concerns during escorts.

  
  

  Qualifications

  Education
  High School Diploma or Equivalent preferred
  
  Licenses and Credentials
  
  Experience
  Customer Service Experience 1-2 years preferred
  
  Knowledge, Skills and Abilities
  - Familiarity with hospital operations, including different departments, units, and key locations within the facility.
  - Proficient in using computer systems and software for data entry, record-keeping, and communication.
  - Ability to work in a fast-paced environment, remaining composed and professional under pressure.
  - Good problem-solving skills, with the ability to think quickly and make appropriate decisions in dynamic situations.
  - Effective teamwork and collaboration skills, as you will be interacting with various hospital personnel and departments.

  
  

  Additional Job Details (if applicable)

  Physical Requirements

  Standing Frequently (34-66%)

  Walking Frequently (34-66%)

  Sitting Occasionally (3-33%)

  Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

  Carrying Frequently (34-66%) 20lbs - 35lbs

  Pushing Occasionally (3-33%)

  Pulling Occasionally (3-33%)

  Climbing Rarely (Less than 2%)

  Balancing Frequently (34-66%)

  Stooping Occasionally (3-33%)

  Kneeling Occasionally (3-33%)

  Crouching Occasionally (3-33%)

  Crawling Rarely (Less than 2%)

  Reaching Frequently (34-66%)

  Gross Manipulation (Handling) Frequently (34-66%)

  Fine Manipulation (Fingering) Frequently (34-66%)

  Feeling Constantly (67-100%)

  Foot Use Rarely (Less than 2%)

  Vision - Far Constantly (67-100%)

  Vision - Near Constantly (67-100%)

  Talking Constantly (67-100%)

  Hearing Constantly (67-100%)

  
  

  Remote Type

  Onsite

  
  

  Work Location

  75 Francis Street

  
  

  Scheduled Weekly Hours

  40

  
  

  Employee Type

  Regular

  
  

  Work Shift

  Day (United States of America)

  
  

  EEO Statement:

  The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

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