Essential Banker
Jersey

As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
• Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
• Demonstrating an excellent level of knowledge of our digital products, enabling you to proactively educate your customers
• Undertaking required servicing, sales, and transactional processing in accordance with set procedures
• Processing counter transactions using the One World application and Proof of Deposit application
• Dealing with customer complaints by taking accountability and using all resources to proactively intercept and address customer issues efficiently
• Building trust by engaging in conversations and actively listening to customers to be able to anticipate and meet the servicing needs of all customers
• Working closely as one team to deliver exceptional performance, exchanging best practice, knowledge, and experience with other team members

What we’re looking for:
• Excellent customer service skills and experience of operating in a customer-facing role where service is paramount
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organize
• Effective decision making with ability to meet performance standards

Skills that will help you in the role:
• Experience working within pre-defined authority levels and guidance
• Ability to proactively communicate ideas, recommend process improvements and best practice
• Ability to maximise your time, working proactively to help deliver on customer ambitions

Where will you be working?
We have two offices in Jersey situated in the heart of St Hellier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5-minute walk to the beautiful harbor with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organization with employee opportunities for personal development and mobility across the Barclays Group.

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