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Job Description
- Req#: R0011031
You will be a subject matter expert on all Ethernet products (e.g EAD, EoFTTC, EFM)
Work with our partners to monitor and understand their order management performance, paying particular attention to their leakage, contact rate, delays, order exception rate and time-to-provide.
Attend weekly, monthly calls with customers & suppliers where appropriate to build relationships and provide education on how best to work with TalkTalk Business.
Co-ordinate customers projects including upfront calls with Bid teams to win business, and upfront calls with customer to walk through best practice.
Manage high level escalations and problems orders end to end, escalating into the right channels with our key suppliers and internal teams.
Pro-actively identify and intervene on problem orders, working with our off-shore fulfilment centre and suppliers to bring them back on track.
Inform on requirements for new products or propositions coming to market and suggest improvements that could be made for the future development roadmap.
Take customer calls and resolve any issues customers have with their Ethernet orders.
Create support documentation content to optimise partner adoption of our services and tools.
You're able to build strong working relationships with internal and external stakeholders
Previous experience of service delivery
Strong Organisational Skills with a pro-active / 'can do' attitude
You'll be able to demonstrate your problem solving ability
Free TalkTalk broadband for all employees!
Electric car charging points available at our HQ.
Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
Who are we?
TalkTalk Wholesale Services has continually invested to provide a reliable, wide-reaching network that business ambitions and long term partnerships are built on. From firm foundations and a deep heritage in connectivity, we listen and look forward to provide flexible, fair and future-ready services that our partners can stake their reputations on. Whatever our partners need, wherever their customers are, we’re there too.
The role
Our team in provisioning is made up of over 100 people who work tirelessly to keep the UK connected.
We deliver connectivity that affects the lives of most people in the UK, for example we connect supermarkets, coffee shops, health centers and GP surgeries to ensure they can serve their customers and the community.
Due to the critical nature of our work, we are a passionate bunch of people who always strive to put the customer first in our mission to be “Easy to do Business With”.
To deliver this mission, as an Ethernet Delivery Specialist you'll build authentic, purposeful, and professional relationships with our Partners to understand their business aims and objectives ensuring they can make best use of delivery cycle to maximise business outcomes.
This is a pivotal role to ensure we maximize order realisation and achieve our 'Value' aims through reduced cost to serve
How will I add value in this role?
What do I need in order to deliver in the role?
What can we offer you ?
What to do next?
If this role sounds like it could be for you, please apply and we will be in touch soon!
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
About the company
TalkTalk TV is a UK-based consumer television and video on demand service, operated by the TalkTalk Group that originally launched in 2000.
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