• Job Description

  Req#: 22028956

  We are looking for passionate individuals with keen interest in learning new technologies and driven to apply their knowledge to solve the toughest problems and deliver optimum results. The chosen candidates will have an opportunity to work with an experienced team of engineers to deliver expert technical support and services to our installed-base worldwide.

  The role for this individual is to deliver world class technical support to our internal and external customers. Through the use of direct telephone support and emails, technical support personnel cover customer support questions for all active Energy and Transportation Solutions (ETS) products. The role will require a responsive, thorough individual to work through critical customer issues, professionally driving WIN-WIN scenarios.

  Responsibilities

  • Provide advanced level troubleshooting and great customer service
  • Provide Root Cause Analysis and final solutions for technical issues
  • Maintain technical issues escalation procedures
  • Capture and respond to customer questions delivered through phone, email and CRM.
  • Solid telephone skills and technical issue questioning. Using probing questions to ensure best possible solutions is given to the customers
  • Work through customer issues to drive loyalty and confidence
  • Quick and thorough understanding of product details
  • Thorough information logging and follow through into our technical support software
  • Able to simulate customer conditions using the ETS laboratory and collaborating with other Process Systems and Software business units as necessary.
  • Fulfil any other reasonable duties as required

  Requirements

  • BS/MS Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering or other technical degrees with the appropriate experience.
  • At least 1-2 years of experience in process control from at least one target industry – Oil and Gas, Refining, or other related process control industries
  • Knowledge and experience in Remote Automation Solutions products (OpenEnterprise SCADA System, RTU/Flow Computers such as ROC, FloBoss and ControlWave, etc), or other related brands used for pipeline , liquids , gas and terminal management.
  • Experience in PC (workstation/server) hardware and software, MS Operating Systems
  • XML, IT/Networking and SAP knowledge is an advantage

  At Emerson, we are committed to providing innovative, high-quality solutions to our shareholders, customers and employees—a pledge expressed in our brand promise. Emerson is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action. We are engineers, innovators, question-askers and problem-solvers. We don’t settle for good enough or “This is the way it’s always been done.” Instead, we push ourselves and strive for what’s never been done before. Our talented team spans the globe, sharing our collective passion for progress and excellence. We support our people by fostering an inclusive work environment where all employees can reach their greatest potential.

  Fisher-Rosemount Systems, Inc. – Philippine Branch Office (FRSI-Philippines), an Emerson company with its office in Pasig City, was established in 2002. Our company is represented by talented, dedicated and committed individuals providing solutions and services to our customers’ process automation challenges. Our people support our customers through the full solution value chain:

  • Product Development (Software Development and Testing; Firmware and Electronics Design)
  • Business Development, Marketing and Sales Enablement
  • Automation Systems Delivery, Configuration, Installation and Support

• About the company

  Emerson Electric Co. is an American multinational corporation headquartered in Ferguson, Missouri, United States.

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