Employer Industry: Digital Marketing Agency

Why Consider this Job Opportunity:
- Salary up to $83,375k
- Opportunity for career advancement and growth within the organization
- Remote work opportunity
- Collaborative work environment
- Cutting-edge technologies and tools
- Chance to work with market-leading ITSM Service Management tools

What to Expect (Job Responsibilities):
- Manage the resolution of user incidents and escalated issues from the End-user Services (EUS) teams for EUC services
- Fulfill requests for EUC services, including project requests
- Work with the EUC Engineering team to ensure up-to-date documentation exists for all EUC support processes
- Identify service improvements to current processes in collaboration with the EUC Engineering team
- Research solutions to technical issues and provide input to relevant service owners

What is Required (Qualifications):
- 3+ years of experience in IT service management, including change, incident, and problem management
- Demonstrated experience supporting O365 environments using both Powershell and GUI
- Experience troubleshooting email flow issues
- Understanding of SharePoint Online and troubleshooting site issues
- Manage user authentication issues across AD and Identity provider platforms such as Okta

How to Stand Out (Preferred Qualifications):
- O365 product knowledge covering Office and Outlook
- AD Group and Distribution list creation and management
- Microsoft / CompTIA certified or equivalent qualifications and experience
- ITIL qualification (Foundation)

#DigitalMarketing #ITSupport #RemoteWork #CareerGrowth #CuttingEdgeTechnologies

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