This job is now closed
Job Description
- Req#: 137043
-
Overseeing the incident management process and team members involved in resolving the incident.
-
Responding to a reported service incident, identifying the cause, and initiating the incident management process
-
Prioritizing incidents according to their urgency and influence on the business.
-
Establishing liaison and cooperation with all relevant Business and technical teams
-
Provide advice on test requirements.
-
Monitor system efficiency against published service level agreements (SLA) through collection of performance data
-
Perform system debugs for relevant 2nd Tier support
-
Identify problems by investigating potential and actual service problems, escalate and/or apply standard fixes.
-
Support the business process needs of the organization by performing a variety of technical tasks.
-
Solve problems by independently addressing incidents of a standard nature via the Incident Process and support tiers.
-
Keep abreast of industry changes and legislation.
-
Provide Customer Service within regulatory compliance framework.
-
Distribute logs to correct functional areas.
-
Investigate and resolve errors where possible.
-
Provide feedback to business about status of errors logged.
-
Develop and maintain positive working relationships with business.
-
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
-
Understand the error logging process.
-
Analytical Skills.
-
Strong problem-solving skills.
-
Contributing to Team Success
-
Ability to work independently, accurately and under pressure.
-
Good communication skills.
-
Customer Focus
- Advanced Diplomas/National 1st Degrees
-
Grade 12 (25 points) and a Degree\Diploma in IT or Business Management.
-
Three (3) to five (5) years banking or IT experience.
-
Application Support Exposure.
-
Flexcube & Microsoft knowledge.
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Multiple operating system
- ITIL
- Basic computer concepts
- Microsoft Office Products
- Computer Hardware & Software
ICT Application Support Analyst (C3)
Requisition number: 137043
Location: Namibia- Windhoek
Closing date: 29 November 2024
Job Family
Information TechnologyCareer Stream
It OperationsLeadership Pipeline
Manage Self: TechnicalJob Purpose
To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework.
Key Responsibilities
Key Responsibilities Continue
Abilities / Requirements:
Essential Qualifications - NQF Level
Educational Requirements
Minimum Experience Level
Technical / Professional Knowledge
Behavioural Competencies
- Continuous Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
-
Footer
(Affirmative Action Candidates are encouraged to apply)
Please note that only shortlisted candidates will be contacted
---------------------------------------------------------------------------------------
For any assistance or more info please contact the Nedbank Recruiting Team
| +264 61 295 2948 / +264 61 295 2036 | Namibia |