• Job Description

  Req#: EVENT033795

  Position Overview

  A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

  Key Job Responsibilities

  Equipment Operation

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

  Customer Service

  • Strives to exceed the expectations and needs of internal and external customers.

  • Maintains a positive relationship with all clients through effective communication.

  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

  • Monitors events and checks in on customers throughout the day.

  • Understands and fosters the hotel/client relationship.

  Technical Ability

  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

  • Handles equipment challenges and changes in a timely and professional manner.

  Systems Knowledge

  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

  • Increases revenue by utilizing floor up-selling techniques.

  • Works with clients to finalize invoices.

  • Completes order entries in Navigator, as needed.

  Job Qualifications

  • High School Diploma required. Associate’s degree is preferred.

  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7

  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths

  • 1 year of customer service or hospitality experience is preferred.

  • 1 year of audio-visual experience or equivalent in an educational environment is preferred.

  • A valid driver’s license is required for team members that may operate Company vehicles.

  • Additional DOT requirements may need to be met if applicable.

  • Must be able to lift 50 lbs.

  Competencies

  Deliver World Class Service

  • Hospitality

  • Ownership

  Do The Right Thing

  • Instills Trust

  • Safety Conscious

  Drive Results

  • Action Oriented

  See The Big Picture

  • Tech Savvy

  Value People

  • Communicates Effectively

  For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

  Physical Requirements

  Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

  • Sitting: 2-3 Hours

  • Standing: 4-5 Hours

  • Walking: 4-5 Hours

  • Stooping: 2-3 Hours

  • Crawling: 2-3 Hours

  • Kneeling: 2-3 Hours

  • Bending: 2-3 Hours

  • Reaching (above your head): 2-3 Hours

  • Climbing: 0-1 Hours

  • Grasping: 4-5 Hours

  Lifting Requirements

  • 0 - 15 lbs:* Continuously

  • 16 - 50 lbs*: Frequently

  • 51 - 100 lbs: Occasionally

  • Over 100 lbs: Occasionally

  Carrying Requirements

  • 0 - 15 lbs*: Continuously

  • 16 - 50 lbs*: Frequently

  • 51 - 100 lbs: Occasionally

  • Over 100 lbs: Never

  Auditory/Visual Requirements

  • Close Vision: Continuously

  • Distance Vision: Continuously

  • Color Vision: Frequently

  • Peripheral Vision: Occasionally

  • Depth Perception: Frequently

  • Hearing: Continuously

  Pushing/Pulling Requirements

  • 0 - 15 lbs*: Continuously

  • 16 - 50 lbs*: Frequently

  • 51 - 100 lbs*: Frequently

  • Over 100 lbs: Occasionally

  Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

  Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Work Environment

  Hotel

  Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

  Warehouse

  Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

  The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

  Qualifications

  Education

  Preferred

  High School

  Behaviors

  Preferred

  Loyal : Shows firm and constant support to a cause

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Team Player : Works well as a member of a group

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Motivations

  Preferred

  Self-Starter : Inspired to perform without outside help

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.

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