End Date

Friday 26 January 2024

Salary Range

£0 - £0

We support agile working – click here for more information on agile working options.

Agile Working Options

Hybrid Working

Job Description Summary

JOB TITLE: Events Delivery Manager - Colleague Communication & Experience

LOCATION(S): Birmingham, Bristol, Halifax, Leeds, Edinburgh or London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

As the Group transforms, so must how we communicate and engage with our colleagues.

The Colleague Communication & Experience team has been built as the centre of excellence to rethink how best we support both the strategic business delivery and cultural transformation through simpler, more targeted and consistent end to end colleague communications and experiences.

This activity directly aligns with the employee value proposition in service of creating a modern and progressive environment where people and teams can perform at their best, at pace while doing all they can to help customers and Britain prosper.

What's involved in the role?

The internal communications landscape is going through a massive transformation, in particular as it embraces the opportunities that technology can bring. We want to ensure that we’re at the forefront of technological advances and that we make the most of these opportunities through colleague experiences, whether online, in person or hybrid.

As an outcome driven events delivery expert, the manager provides the end-to-end event management oversight and delivery ownership as a key part of our best-in-class communications to our internal audiences. The role reports into the Senior Manager, Channels & Experience.

Job Description

Responsibilities:

• Co-owns large scale and high-profile internal events including those led by our Group Chief Executive and our all-colleague broadcasts.

• Owns the delivery of internal events strategy and plan for the Group and GEC, identifying the opportunities and challenges to ensure maximum impact, value and outcomes.

• Provides expert guidance and counsel on events for our business partner teams and our stakeholders in the business, helping to shape dynamic experiences.

• Guides and supports the creation of engaging and impactful event content.

• Works closely and collaboratively across GCA and the wider business to ensure events are planned and delivered effectively, maximising impact and alignment with Group and business unit priorities.

• GCA’s lead contact with external logistical and support suppliers, ensuring a seamless experience for our stakeholders and audiences.

• Challenges constructively, driving real purpose and value of communications and helping to innovate and improve colleague experiences while reducing the noise.

• Uses measurement and feedback to understand the value and impact of events and uses the findings to test, learn and adapt to influence future event strategy.

• Coordinates and collaborates with our in-house teams (and external suppliers when needed), overseeing the development of high-quality event content and leading matrix teams and squads.

• Continuously develops and grows by pursuing and investing in personal development opportunities.

• Establishes and maintains effective networks of contacts across the communications job family.

What we're looking for:

• An outcome focused events delivery expert, specialising in planning and prioritising internal colleague experiences that maximise colleague engagement, with an eye on the external environment / best practice, preferably with experience of working in an events agency.

• Has a deep knowledge and experience of the tools and technology-enabled innovation that demonstrates GCAs position as the centre of excellence for internal events, now and in the future.

• Excellent appreciation of our business priorities and how this is brought to life through the delivery of an impactful, engaging events strategy and plan.

• Highly effective stakeholder management and partnering skills, building an extensive network of subject matter experts from across the Group. Regularly managing matrix teams and squads to deliver excellent events for our audiences.

• Has a passion to embrace and inspire change and continuous improvement, as well as a willingness to be bold and bring ideas and experiments to help us to maximise our opportunities and effectively adopt new technology to enhance the colleague experience.

• Has a creative, critical mind, challenging established ways of working to embed an impactful events approach and passionately inspires change in the Group’s channel strategy.

• Understands the communications landscape in the Group. Collaborates with expert channel and support teams within GCA and, where required, external partners to deliver outstanding, inclusive and accessible events.

• A commercial growth mindset committed to driving return on investment and seeking efficiencies and impact in all that we do.

• Ability to work at pace in an agile tech-enabled environment.

• Trusted to manage confidential material and apply insight / data-based judgement.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our colleagues to feel that they belong and can be their best, regardless of background, identity or culture. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A variety of wellbeing initiatives and generous parental leave policies

Do you want to do amazing work, that’s exciting and makes a difference to millions of people? Join our journey!

We're driven by a clear purpose; helping Britain prosper. Our colleagues are passionate about making a difference to customers, businesses and communities.

We're passionate about creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive work environment where everyone is able to make a real difference!

If you're excited by the thought of joining our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.