Description

Job Description Summary
The Exchange RMA Coordinator at Okuma America Corporation provides support to Okuma’s Distribution network for exchange items. This role will support both Board Repair and Mechanical Exchange divisions. This involves processing requests for repair/replacement of refurbished mechanical and electrical units.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions & Responsibilities
• Support Distributor requests for identifying part numbers of exchange items as well as review options for exchange services.
• Review RMA report and work with distribution to return past due items
• Review and process service part inventory return requests
• Monitor returns daily and work with distribution when necessary to close incorrect or damaged item claims.
• Assist with day to day parts coordinator activities.
• Continually identify and implement process and procedure improvements
• Adheres to all company employment policies and safe practices
• Performs other duties as assigned and explores opportunities to add value

Qualifications

Experience/Training/Education
High School diploma or equivalent required. Associate’s or Bachelor’s degree in Business or related field or equivalent experience.
Minimum 2 years customer service experience, procurement role or related technical experience.

Knowledge/Skills/Abilities
General:
Exceptional organizational skills with the ability to multitask and manage a range of responsibilities and competing priorities while working under pressure to meet deadlines
Superb time management and organizational skills with the ability to meet regular and frequent deadlines
Ability to prioritize tasks, meet deadlines
Strong organizational and customer service skills
Ability to problem solve and find creative ways to ensure customer satisfaction

Technical:
Strong Microsoft Suite experience
Microsoft D365 System Experience preferred

Communication:
Excellent verbal and written communication skills, as well as exceptional listening skills
Exceptional ability to speak and write effectively in a business environment
Exceptional ability to ask necessary questions
This position requires strong communication skills, organization and personal initiative.

Math & Reasoning:
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative
Physical and Environmental Elements
Physical Demands:
Ability to sit continuously for over 3/4 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/4 of the normal work shift
Ability to lift and carry, push, or pull up to 25 pounds
Ability to stoop, crouch and reach
Ability to talk or hear continuously
Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a phone, computer/ electronic equipment

Work Environment:
Position is typically performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone)
Position will occasionally interact with the production/warehouse environment. Thus, the employee may work in an open warehouse area where temperatures may be subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels

Special Requirements
Maintain annual OSHA safety certifications as required by job duties
Driving record that is insurable