• Job Description

  Req#: 2935344
  Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  Role Responsibilities:
  
  
  BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
  
  
  • Drives financial performance and productivity for all operational aspects of the center
  • Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
  • Hires outstanding talent and ensures center is fully staffed with high performing teachers
  • Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
  • Forecasts future enrollment based on annual graduation
  • Processes payroll, ensuring the accuracy of timekeeping systems
  • Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
  • Manages all vendor relationships- organizes facilities maintenance and technology support
  • Ensures parent billings, account receivables and collections are accurate and precise
  • Conducts team meetings to communicate important information and set a direction
  CUSTOMER ENGAGEMENT
  
  
  • Executes marketing brand campaigns within the center and implements local marketing activities.
  • Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
  • Effectively uses social media channels for parent engagement and retention
  • Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
  • Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
  • Has a strong understanding of the childcare offerings within the community
  • Maintains the lead tracking portal and customer database
  • Coordinates the registration process and maintains customer and employee information in center systems
  • Responsible for communications to families (i.e. billing, newsletters)
  • Plans and manages budget for “parent pleasers”
  
  
  
  Qualifications:
  
  
  • 3+ years’ experience in management - cross-industry experience is welcome
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
  • Ability to leverage data to understand the business and make decisions
  • Career Pathways Level 3 required
  TLE Cares Benefits Package – Because we care about you.
  Our Center proudly offers TLE Cares, a comprehensive benefits package for all team members. All premiums for TLE Cares are fully paid by our Center’s owner, with no cost to our employees.
  
  TLE Cares includes:
  • Dental, Vision and Medical
  • Short & Long-term Disability Insurance
  • Life Insurance
  • Employee Assistance Program
  • Lifemart Employee Discount Program

• About the company

  From preschool through kindergarten, TLE makes early education and daycare so joyful, engaging and fun. Learn about our programs today.

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