• Job Description

  Req#: R-142661

  Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

  We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Customer Response - Property team and will consider people from any province in Canada.

  You will be responsible for claim settlement of predominately commercial property claims (80% commercial | 20% personal lines) via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

  
  What you’ll do:

  • Support our claims customer demand through a phone and text line environment

  • Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.

  • Responsible for confirming coverage and compiling FNOL information for incoming claims.

  • Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders

  • Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.

  • Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.

  • Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.

  • Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...

  • Responsible for recognizing questionable claims, subrogation and risk opportunities.

  • Also responsible for reviewing case law to determine liability.

  • Meets Property team performance expectations that are set individually and contributes to team success.

  • Adheres to and supports policies surrounding attendance

  
  What you’ll bring:

  • University Degree or College Diploma or equivalent Property Claims Experience

  • CIP or FCIP and other industry designation preferred

  • 5+ Years of previous claims experience

  • Minimum of 3 Years experience handling first-party commercial claims including but limited to building owner/tenant, business income , stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries

  • Ability to work in a fast-paced environment to support customer demand

  • High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required

  • Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire

  • High level of prioritization and organization skills

  • Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.

  • You are hardworking and a self-motivated problem-solver

  • Excellent oral and written communication skills.

  • Licenses for claims adjusting in any provinces (not a requirement but a big asset)

  • Assist and support during high volume catastrophes as needed (Evenings and Weekends)

  
  What you’ll get

  • Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.

  • Our vacation package starts at 4 weeks !

  • Paid professional development education

  • Corporate wellness programs to support our employees’ physical and mental health

  Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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