• Job Description

  Req#: J-58964

  Japanese Remote Travel Counselor

  Pay Range- $20/hr-$28/hr

  + Bilingual Pay Incentive and Annual Performance Based Bonus

  CREATE YOUR JOURNEY WITH US AT AMEX GBT!

  As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

  We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

  We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

  What You’ll Do on a Typical Day

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, and Amadeus. Training may be provided
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

  We look forward to sharing more detailed job functions and key performance indicators during the interview process.

  What We’re Looking For

  • Passion for excellence in client service, including proactive anticipation of needs
  • 2+ years of native GDS expertise (Sabre, Apollo, and/or Galileo)
  • Professional communication (written and verbal) both English and Japanese
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback

  Typical shifts are 8 hours and range from 8:00 am EST- 8:30pm EST; However, our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) on some days.

  What You Get From Us

  • A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.
  • The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
  • The flexibility to work from home in a truly global workplace.
  • Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
  • An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.

  Location

  United States - Virtual Location

  The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

  This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

  GBT 2023 Benefits-at-a-Glance

  It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

  GBT Recruitment Privacy Statement

• About the company

  American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and their employees prosper by making sure travelers are present where and when it matters.

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