• Job Description

  Req#: E0116-25-0007?language=en&page=40&sort=publicationDateDesc

  Job summary

  Time commitment: This initial role is for a pilot project to attend a 1.5hr online focus group

  Role summary

  Are you passionate about making a difference in mental health services? Do you have personal experience of accessing Healios mental health service yourself as a young person, or as a parent/carer of a young person? Do you have a desire to use your experience to drive meaningful change? If so, we are excited to announce our new Expert by Experience (EbE) roles.

  Experts by Experience (EbE) are an integral part of our work here at Healios. We value lived experience and collaboration.

  EbEs will work alongside clinicians and other areas of the business to support service design and development. An EbEs main role is to bring a valuable viewpoint that comes from their own personal experience of accessing Healios services.

  EbEs offer insights into how we shape our services, our communications and in helping us to identify where we can make improvements to better support our clients.

  How to Apply

  Please send a short letter to careers@healios.org.uk. It should cover:

  • What service you received from Healios mental health services and when? You do not need to go into detail, we would just like to know which service you accessed and for how long to get an understanding of your experience as a client and/or parent/carer

  • Why you would like to become an Expert by Experience.

  • Any relevant skills or experiences that you feel make you a good fit for this role.

  Main duties of the job

  If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

  The EbE role is varied, and will typically be project based.

  This could involve projects such as the below (though please be aware that these are examples and not a definitive list):

  • Providing opinions and suggestions for our website design,

  • Reviewing and amending how we communicate with clients,

  • Giving feedback on our services and our pathways,

  • Supporting with staff training through sharing lived experience,

  • Supporting with recruitment and interviewing,

  • Helping to tackle the stigma associated with accessing mental health services,

  • Being an ambassador for Healios - whether through providing social media content for our marketing team or attending events,

  • Identifying / Supporting quality improvement projects.

  • There may be opportunities to attend events to represent Healios in person or online. This is something you may be able to be involved in, if interested.

  About us

  Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

  Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.

  Details

  Date posted

  08 May 2025

  Pay scheme

  Other

  Salary

  £15 an hour paid in high street vouchers

  Contract

  Voluntary

  Duration

  1 days

  Working pattern

  Flexible working, Home or remote working

  Reference number

  E0116-25-0007

  Job locations

  Unit 4A Tileyard

  Tileyard Road

  London

  N7 9AH

  
  

  Job description

  Job responsibilities

  Role summary: Expert by Experience

  Rate: £15 p/h (paid in high street vouchers)

  Reporting to: Integrated Therapy Services Clinical Lead

  Time commitment: This initial role is for a pilot project to attend a 1.5hr online focus group which will be held at a date and time agreed by all successful candidates (likely to be after 5pm). The hope is that this project will lead to further project work.

  Application Closing Date: Two Weeks from date published

  Role summary

  Are you passionate about making a difference in mental health services? Do you have personal experience of accessing Healios mental health service yourself as a young person, or as a parent/carer of a young person? Do you have a desire to use your experience to drive meaningful change? If so, we are excited to announce our new Expert by Experience (EbE) roles.

  Experts by Experience (EbE) are an integral part of our work here at Healios. We value lived experience and collaboration.

  EbEs will work alongside clinicians and other areas of the business to support service design and development. An EbEs main role is to bring a valuable viewpoint that comes from their own personal experience of accessing Healios services.

  EbEs offer insights into how we shape our services, our communications and in helping us to identify where we can make improvements to better support our clients.

  We currently have vacancies for 2 young people (aged 14- 20 years old) who have accessed the service themselves, and 2 parent/carers of young people who have accessed the service to take part in our pilot project. * If the project is extended, and you wish to continue to be involved, you would not be required to reapply.

  Main duties and responsibilities

  If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

  The EbE role is varied, and will typically be project based.

  This could involve projects such as the below (though please be aware that these are examples and not a definitive list):

  • Providing opinions and suggestions for our website design,

  • Reviewing and amending how we communicate with clients,

  • Giving feedback on our services and our pathways,

  • Supporting with staff training through sharing lived experience,

  • Supporting with recruitment and interviewing,

  • Helping to tackle the stigma associated with accessing mental health services,

  • Being an ambassador for Healios - whether through providing social media content for our marketing team or attending events,

  • Identifying / Supporting quality improvement projects.

  • There may be opportunities to attend events to represent Healios in person or online. This is something you may be able to be involved in, if interested.

  Person Specification

  Essential

  • Has lived experience as a young person who has accessed support and treatment from Healios mental health services within the last 12 months / or as a parent/carer of a young person who has accessed Healios mental health services.

  • Has a basic understanding of protecting personal information (i.e. confidentiality when discussing things in a group setting)

  • Ability to challenge issues relating to stigma and discrimination in a respectful manner.

  • Independent thinker.

  • Confident in using technology e.g. working with PDF documents, emails, accessing video calls etc.

  • Access to own device and able to access online meetings (access to internet and device with video camera).

  • Able to work on tasks independently

  • Excellent team working skills

  • Able to work independently to meet required deadlines

  • An ability to maintain confidentiality and trust

  Desirable

  • Experience of delivering support to peers

  • Good written communication skills e.g. emails, commenting on documents, providing feedback

  • Experience of presenting / public speaking e.g. either virtually or in person

  How to Apply

  If youre interested in this role, please send a short letter to careers@healios.org.uk. It should cover:

  • What service you received from Healios mental health services and when? You do not need to go into detail, we would just like to know which service you accessed and for how long to get an understanding of your experience as a client and/or parent/carer

  • Why you would like to become an Expert by Experience.

  • Any relevant skills or experiences that you feel make you a good fit for this role.

  We believe that having diverse perspectives is important, particularly to ensure that our services can be inclusive and accessible for all clients and families. We encourage applications from individuals from all backgrounds and lived experiences.

  What happens after you apply

  We will review your application and aim to be in contact with you to let you know the outcome within 2 weeks of the closing date.

  If you are successful at this first stage, you will be invited to an online interview.

  ACCOMMODATIONS

  Were glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page

  Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.

  DIVERSITY AND INCLUSION

  Do the right thing is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether were developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

  Job description

  Job responsibilities

  Role summary: Expert by Experience

  Rate: £15 p/h (paid in high street vouchers)

  Reporting to: Integrated Therapy Services Clinical Lead

  Time commitment: This initial role is for a pilot project to attend a 1.5hr online focus group which will be held at a date and time agreed by all successful candidates (likely to be after 5pm). The hope is that this project will lead to further project work.

  Application Closing Date: Two Weeks from date published

  Role summary

  Are you passionate about making a difference in mental health services? Do you have personal experience of accessing Healios mental health service yourself as a young person, or as a parent/carer of a young person? Do you have a desire to use your experience to drive meaningful change? If so, we are excited to announce our new Expert by Experience (EbE) roles.

  Experts by Experience (EbE) are an integral part of our work here at Healios. We value lived experience and collaboration.

  EbEs will work alongside clinicians and other areas of the business to support service design and development. An EbEs main role is to bring a valuable viewpoint that comes from their own personal experience of accessing Healios services.

  EbEs offer insights into how we shape our services, our communications and in helping us to identify where we can make improvements to better support our clients.

  We currently have vacancies for 2 young people (aged 14- 20 years old) who have accessed the service themselves, and 2 parent/carers of young people who have accessed the service to take part in our pilot project. * If the project is extended, and you wish to continue to be involved, you would not be required to reapply.

  Main duties and responsibilities

  If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

  The EbE role is varied, and will typically be project based.

  This could involve projects such as the below (though please be aware that these are examples and not a definitive list):

  • Providing opinions and suggestions for our website design,

  • Reviewing and amending how we communicate with clients,

  • Giving feedback on our services and our pathways,

  • Supporting with staff training through sharing lived experience,

  • Supporting with recruitment and interviewing,

  • Helping to tackle the stigma associated with accessing mental health services,

  • Being an ambassador for Healios - whether through providing social media content for our marketing team or attending events,

  • Identifying / Supporting quality improvement projects.

  • There may be opportunities to attend events to represent Healios in person or online. This is something you may be able to be involved in, if interested.

  Person Specification

  Essential

  • Has lived experience as a young person who has accessed support and treatment from Healios mental health services within the last 12 months / or as a parent/carer of a young person who has accessed Healios mental health services.

  • Has a basic understanding of protecting personal information (i.e. confidentiality when discussing things in a group setting)

  • Ability to challenge issues relating to stigma and discrimination in a respectful manner.

  • Independent thinker.

  • Confident in using technology e.g. working with PDF documents, emails, accessing video calls etc.

  • Access to own device and able to access online meetings (access to internet and device with video camera).

  • Able to work on tasks independently

  • Excellent team working skills

  • Able to work independently to meet required deadlines

  • An ability to maintain confidentiality and trust

  Desirable

  • Experience of delivering support to peers

  • Good written communication skills e.g. emails, commenting on documents, providing feedback

  • Experience of presenting / public speaking e.g. either virtually or in person

  How to Apply

  If youre interested in this role, please send a short letter to careers@healios.org.uk. It should cover:

  • What service you received from Healios mental health services and when? You do not need to go into detail, we would just like to know which service you accessed and for how long to get an understanding of your experience as a client and/or parent/carer

  • Why you would like to become an Expert by Experience.

  • Any relevant skills or experiences that you feel make you a good fit for this role.

  We believe that having diverse perspectives is important, particularly to ensure that our services can be inclusive and accessible for all clients and families. We encourage applications from individuals from all backgrounds and lived experiences.

  What happens after you apply

  We will review your application and aim to be in contact with you to let you know the outcome within 2 weeks of the closing date.

  If you are successful at this first stage, you will be invited to an online interview.

  ACCOMMODATIONS

  Were glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page

  Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.

  DIVERSITY AND INCLUSION

  Do the right thing is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether were developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

  Person Specification

  Qualifications

  Essential

  • .

  Desirable

  • .

  Experience

  Essential

  • Has lived experience as a young person who has accessed support and treatment from Healios mental health services within the last 12 months / or as a parent/carer of a young person who has accessed Healios mental health services.

  Person Specification

  Qualifications

  Essential

  • .

  Desirable

  • .

  Experience

  Essential

  • Has lived experience as a young person who has accessed support and treatment from Healios mental health services within the last 12 months / or as a parent/carer of a young person who has accessed Healios mental health services.

  Employer details

  Employer name

  Healios

  Address

  Unit 4A Tileyard

  Tileyard Road

  London

  N7 9AH

  
  

  Employer's website

  https://www.healios.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Healios

  Address

  Unit 4A Tileyard

  Tileyard Road

  London

  N7 9AH

  
  

  Employer's website

  https://www.healios.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice