Overview

Are you an Expert Developer wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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Responsibilities

• Experience in ServiceNow Development with a focus on Predictive Intelligence to support customer environment operations
• Technical ServiceNow development capability and is able to design, build, and customize ServiceNow applications and services
• Responsible for developing and implementing solutions on the ServiceNow platform to meet the needs of our clients
• Provide software and application configuration across various technical areas within Self-help service such as Portal, Workspace, Service Catalog, Virtual agent, live agent chat
• Develop and implement solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, SPM/ITBM, CSM, Self-Help Services, ITSM, ITOM, GRC, SPM, and CMDB best practices
• Write clear and concise technical documentation
• Develop integrations between ServiceNow and other systems, including REST and SOAP APIs
• Analyze business requirements and develop technical requirements
• Develop and design application modules workflows and catalog request
• Develop and deliver ServiceNow based solution for clients
• Customer Relationship Management
• Collaborate with other developers to ensure that code is developed and maintained according to best practices
• Develop, customize and design for the out of the box conversations, topic blocks and topics for the virtual agent

Qualifications

• Experience in system process automation
• Experience with governance/service management/operations
• Experience with Angularjs
• Experience in ServiceNow/Angularjs (HTML) (JavaScript - client side/server side)
• Experience in ServiceNow/Angularjs (CSS)
• Experience with HCD – Human Centered Design
• Experience in scripting to call APIs, to also get data
• Be able to Integrate virtual agent with non-ServiceNow applications

Education:

• Master’s degree in computer science, electronics engineering or other engineering or technical discipline is required and 15+ years’ work experience
• Ten (10) years of additional relevant experience may be substituted for education (25 years total)

Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation

Remote:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM EST)

Pay Range:

• The pay for this position ranges from $79,240 to $105,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/