Essential Job Functions

• Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines
• Assists internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service
• Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim
• Investigate and evaluate claims using a lowest ultimate cost strategy
• Establish and maintain appropriate diary of open claims following company guidelines
• Conduct thorough investigations which can include obtaining necessary documents and forms from claimants and insureds and conducting recorded statements
• Ensure timely completion of appraisals and determine accident related damages
• Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments
• Open and process correspondence related to assigned claims
• Recognize recovery opportunities in regards subrogation and salvage
• May perform other duties as assigned

Desired Qualifications

• 6 months - 1 year of property claims handling experience
• Proficient PC and Windows skills
• Effective verbal and written communication, time management, negotiation, organization and investigative skills
• Customer service orientation
• Ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages
• High School Diploma or equivalent required
• Associates Degree in Business field or equivalent experience preferred
• INS or other insurance related courses preferred

DECISION MAKING REQUIREMENTS

• Problem Solving:
  • Problems are identified and further investigation is required in order to make decisions
  • May require creative thinking in order to resolve difficult and/or unusual claims
• Freedom to Act:
  • Specific responsibilities and objectives are assigned with a requirement to set priorities and make decisions, using established policies and procedures
• Degree of Impact:
  • Improper decisions made in this role will result in possible loss of business, increased expenses and potential legal exposure that could put the company in financial risk

#LI-REMOTE

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you!

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.