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Job Description
- Req#: 752143
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
This job is responsible for investigating complex coverage issues and level one and level two error and omissions claims escalated for coverage issues. The individual researches, analyzes, and interprets policy language, conducts interviews and determines or denies coverage based on the outcomes of the investigation.
Succession and/or Development planning has identified a qualified candidate for this position. However, the hiring manager is considering other candidates.
What will you do?
• Researches and responds to complex customer communications, concerns, conflicts or issues
• Meets or communicates directly with Agents
• Summarizes documents and enters into claim system notes
• Investigates policy coverage in level one and level two errors and omissions claims, through conducting customer, contractor, witness, or service provider interviews, reviewing policy and other contractual wording, analyzing loss facts and damages, and researching and understanding applicable state statutes
• Documents a claim file with notes, evaluations and decision making process
• Leads training sessions for the team
• Uses advanced knowledge and skill, including knowledge of policy and coverage, and property damage evaluation information systems to perform work duties and assist less senior employees
• Researches and responds to Department of Insurance and other regulatory questions
If you're up to the challenge, here are some of the qualifications you'll need to apply:
• Bachelors degree preferred
• 3+ years of experience in coverage investigation
• Coverage handling experience a plus
• Express knowledge preferred
• Excellent written and verbal communication with a passion for helping others
• Ability to investigate, evaluate, negotiate and settle complex claims
• Strong organizational and computer skills
• Persistence and ability to work through and solve problems
• Ability to use the internet, Microsoft office, and navigate between multiple applications
• Bilingual and military candidates are strongly encouraged to apply
• Flexible schedule and ability to work some holidays
Compensation offered for this role is $57,500.00-$94,625.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-AC3
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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About the company
The Allstate Corporation is an American insurance company, headquartered in Northfield Township, Illinois, near Northbrook since 1967.