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Job Description
- Req#: C9153-25-0268?language=en&page=321&sort=publicationDateDesc
- Good standard of numeracy and literacy equivalent to GCSE
- Customer Service experience
- General clerical duties within an office experience
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Ability to work as part of a team.
- Ability to work under pressure
- Ability to deal with emotionally, stressful situations and resolve confrontational issues both face to face and on the telephone
- Ability to work and remain calm under pressure
- Able to speak English as necessary to undertake the role
- Good standard of numeracy and literacy equivalent to GCSE
- Customer Service experience
- General clerical duties within an office experience
- Competent in using Microsoft Office Software
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Ability to work as part of a team.
- Ability to work under pressure
- Ability to deal with emotionally, stressful situations and resolve confrontational issues both face to face and on the telephone
- Ability to work and remain calm under pressure
- Able to speak English as necessary to undertake the role
Job summary
The Ophthalmology Booking Team is currently looking for full time 37.5 per week Appointments Clerk to join the team within the Eye Unit based at the Bournemouth Hospital site. In the appointments team you will be involved in making and receiving telephone calls to patients regarding forthcoming appointments and sending out appropriate documentation as well as scanning of all new referrals to the patients records. You will be working closely with other clerks and appointment staff as well as Consultant and Nursing staff. You will have basic computer skills and numerical accuracy. You must be able to demonstrate that you can work effectively as a team member and have clear verbal and written communication skills.
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working Hours are 8.30-5 with an hour for lunch Monday to Friday
About us
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
There is a planned move for this service anticipated during XXX (season) 202x , when this role and base of work will relocate to xxxx site. Upon relocation of the role/service, excess mileage allowance / reimbursement will not apply, and any travel between the postholder's home and work base will be classified as a commute. Any other changes unrelated to this, will be handled in line with Trust/National terms and conditions.
Date posted
21 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year
Contract
Permanent
Working pattern
Full-time
Reference number
153-SU04259
Job locations
Royal Bournemouth Hospital
Bournemouth
BH7 7DW
Job descriptionJob description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Technical skills
Essential
Interpersonal skills
Essential
Personal Attributes
Essential
Language requirement
Essential
Qualifications
Essential
Experience
Essential
Technical skills
Essential
Interpersonal skills
Essential
Personal Attributes
Essential
Language requirement
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Royal Bournemouth Hospital
Bournemouth
BH7 7DW
Employer's website
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Royal Bournemouth Hospital
Bournemouth
BH7 7DW
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.