Job Duties Provides assistance to internal/external customers regarding unidentified/undelivered and damaged packages, and to initiate pro-active solutions. Ensures customer satisfaction. Performs other duties as assigned. Minimum Education High School Diploma/Equivalent. Minimum Experience Four (4) years experience in a work environment coordinating multiple task functions and researching and solving problems with 24 months customer contact experience and six (6) months FedEx Customer Contact preferred. Must meet approved department proficiency requirements. Knowledge, Skills and Abilities Ability to operate CRT. Ability to type 25 net wpm. Ability to lift 50 pounds and to maneuver any single package weighing up to 150 pounds with appropriate equipment or assistance from another person. Strong written and oral communication (telephone) skills. Ability to handle stress situations. Job Conditions Non-covered safety sensitive position; Ability to work in a constant state of alertness and in a safe manner. Willingness to work different shifts and weekends/holidays based on business needs. Additional Information Colorado, Nevada, New York, Connecticut, California, Rhode Island or Washington Residents Only - Compensation: Hourly: $21.52 - $33.38The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California and/or Connecticut and/or Rhode Island and/or Washington. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, Washington Equal Pay and Opportunity Act, Connecticut Pay Transparency Law and the California Equal Pay Act and the Rhode Island Pay Equity Act. In order to qualify for this position, you must successfully pass a company appointed typing test with a passing rate of 25 wpm, before the close of this job posting. Please contact Dexter Collier at 424-310-3834 or by email, dcollier@fedex.com to administer the test. FedEx Express is absolutely, positively your best choice for a career. Are you looking for a company that provides a safe, diverse and rewarding environment where employees have opportunities to grow and succeed? Are you looking for a company that provides benefits, competitive pay and opportunities to develop your skills into a rewarding career? This is who we are and what we do. Come join the team that is recognized consistently among best employers and is the world’s largest express transportation company, providing services to more than 220 countries and territories. Come help us deliver the FedEx Purple Promise by making every customer experience outstanding. We’re excited that your career search has brought you to FedEx. Visit the link below to see more about what it means to join the team at FedEx: https://www.fedex.com/en-us/about/working-at-fedex.htmlFedEx Express is an AA/EEO/Veterans/Disabled Employer FedEx Express prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. LEARN MORE