• Job Description

  Req#: 01655152

  Date Posted:

  2023-10-04

  Country:

  United States of America

  Location:

  PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

  Position Role Type:

  Hybrid

  Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

  Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

  Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

  At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

  Job Summary:

  F117-PW-100 Customer Support Engineering has an exciting and challenging leadership position as a Customer Support Engineer (CSE). This position will be responsible for Low Pressure Turbine and Turbine Exhaust Case systems for F117-PW-100 engines.

  The candidate should have demonstrated ability in the following areas: installation, operation, maintenance, repair and modification of equipment, controls, or ancillary products. Guidance and training provided to F117 customer personnel in establishing operation, maintenance, and inspection procedures and techniques. Analysis of hardware and propulsion system failures to determine cause and recommend corrective action.

  Customer Support Engineering is a well-managed, fast paced and exciting place to work with a commitment to achieving the highest levels of employee engagement. Employees provide technical and logistical support for an array of military engine programs and take pride in knowing their work ensures security of our nation, our freedom, and humanitarian aid around the world.

  If you enjoy managing projects, driving technical matters to closure while exceeding customer expectations this is an opportunity that will utilize your current experience while nurturing personal growth that will help your career.

  Key Responsibilities:

  • Coordinate LPT/TEC system and component level investigations on F117 engine and C-17 aircraft interface issues to identify root cause of anomalies and identify improvements.
  • Form and lead cross functional teams with the customer, CSE, and CIPTs to resolve F117 engine operation, test, troubleshooting and logistical issues.
  • Coordinate with CIPTs to support activities involved in DR, SIB, or SIO investigations.
  • Lead, coordinate, and present technical topics during C-17/F117 Propulsion Technical Meetings and Propulsion Users Conferences
  • Present major issues and solutions to internal management team and external customers in various communications meetings.
  • Author Position Papers (PP) to convey Pratt & Whitney's technical recommendations to F117 customers upon resolution of complex technical issues.
  • Drive customer satisfaction by influencing the design for supportability, maintainability, and life cycle cost.
  • Provide timely and complete responses to FSR inquiries and customer technical questions; track questions/responses appropriately.
  • Mark up existing F117 engine and maintenance manuals to capture changes required through CCB, ECP, REA, or in support of Tech Order improvements.
  • Support development of Engineering Authorization (EAs) and Service Bulletins (SBs).
  • Demonstrate adaptability and capability to manage multiple priority task in parallel
  • Using previous experience to provide opportunistic guidance and peer coaching as it relates to core competencies.

  Basic Qualifications:

  • Bachelor of Science in Engineering or equivalent technical field is required with a 5+ years of relevant experience; or an advanced degree with 3+ years.
  • A minimum of 5 years experience working with F117-PW-100 or similar power plant is required.
  • Knowledge of turbine engine hardware design and maintenance practices.
  • Experience with P&W engineering processes.
  • Multi-tasking and logistics management skills are a must.
  • The ability to obtain and maintain a U.S. government issued security clearance is required.
  • U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

  Preferred Qualifications:

  • MBA or MS in Management is preferred but not required.
  • Military Propulsion System Maintenance experience is a plus.
  • Microsoft Office skills: Word, Outlook, Excel, and Powerpoint

  What is my role type?

  In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

  • Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that the responsibilities of the job need to be performed onsite on a regular basis.

  Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

  This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

  Privacy Policy and Terms:

  Click on this link to read the Policy and Terms

• About the company

  Raytheon Technologies is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense.

Notice