• Job Description

  Req#: 81631735296

  JOB SUMMARY

  The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.

  
  

  MAJOR DUTIES AND RESPONSIBILITIES

  Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs

  Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs

  Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)

  Perform all LMS prerequisite requirements and post-training duties including evaluation

  Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs

  With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change

  Pursue development opportunities focused facilitation, learner engagement and classroom management excellence

  Shadow training end-users to gain deeper understanding of how training translates in the business

  Coach learners on specific skills within a role, process or system

  Perform other duties as requested

  
  

  REQUIRED QUALIFICATIONS

  Required Skills/Abilities and Knowledge

  Ability to read, write, speak and understand English

  Critical thinking and analytical skills

  Ability to prioritize and organize effectively

  Ability to communicate orally and in writing in a clear and straightforward manner

  Ability to communicate with all levels of management and company personnel

  Ability to deal with the public in a professional manner

  Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

  Familiarity with different learning approaches

  Feels comfortable presenting/training groups of individuals online and in person

  Bilingual: Spanish Required

  Required Education

  Associate’s degree or equivalent combination of training and/or work experience

  Required Related Work Experience and Number of Years

  Training delivery experience in a formal or informal setting - 1

  Experience or equivalent in the functional area and or business unit - 3

  WORKING CONDITIONS

  Office environment

  #LI-TH

  
  HTR313 2025-54897 2025
  
  Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
  
  
  A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
  
  
  Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
  
  Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
  

• About the company

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