Overview

The Small works FM Coordinator supports the effective delivery of services to clients by coordinating various aspects of facility operations within small works operation. This role involves managing client accounts, ensuring smooth communication between clients, subcontractors and the facilities management team, and assisting in the day-to-day operations to ensure client satisfaction.

This is an ideal development role for someone who is looking to progress their career within the FM Sector and has back ground in minor projects and contract coordination

Personality & Competency

• Excellent verbal and written English.

• Self-motivated.

• Willing and able to learn on the job embracing new challenges as the role demands.

• Be the go to person for the client and wider staff body. Always being approachable, friendly & helpful.

• Professional with a strong service driven mentality and a pragmatic approach.

• Commitment to the highest standards of customer service.

General Responsibilities

• Serve as the primary point of contact for the client, addressing client inquiries and resolving issues promptly.
• Collaborate with suppliers to generate quotes, consolidate supply chains, and ensure competitive market rates for high-cost works.
• Maintain regular communication with clients to ensure their requirements are met and expectations exceeded
• Coordinate and schedule facility services such as maintenance, repairs, and inspections according to client needs and contract terms.
• Work closely with vendors and internal teams to ensure timely and efficient service delivery.
• Monitor the progress of work orders and service requests, providing updates to clients as needed.
• Prepare and maintain accurate records of client interactions, service activities, and account documentation.
• Assist in the preparation of reports, presentations, and proposals for clients and internal stakeholders.
• Manage client billing and invoicing processes, ensuring accuracy and timely submission.
• Track and report on service delivery performance metrics, ensuring compliance with client contracts and service level agreements (SLAs).
• Identify areas for improvement in service delivery and collaborate with the team to implement enhancements.
• Manage and monitor WIP in conjunction with the helpdesk administrator
• Monitor all Work Orders generated via CAFM system (Corrigo) and ensure they are met within agreed SLA
• Review and summarise all job sheets submitted by subcontractors, relaying pertinent information to the client
• Produce remedial quotations for the client
• Produce minor works quotations as required by the client
• Ability to step up to cover Account Manager in periods of absence
• Ability to cover helpdesk coordinator on day to day helpdesk tasks

This is a London based role with regular travel to Reading and other client sites across the UK.

Experience & Qualifications

• Minimum of 2-4 years of experience in facilities management coordination
• Experience in facilities management or related industries.
• Familiarity with building maintenance processes and vendor management.
• Knowledge of contract management and budget oversight.

Package

Title: Facilities Management Coordinator

Salary: Between £37,000-£40,000

Pension: 3% contribution by company

Holiday: 28 days including bank holidays

Start date: Immediately

Reporting to: Account Manager

Employment: Office based with requirements to visit client sites across UK which will be covered

Based from: Verizon London