• Job Description

  Req#: R279303

  Job Title

  Facilities Coordinator

  Job Description Summary

  The Facilities Coordinator/Customer Experience Liason provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

  Job Description

  ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Answer the company’s Call Center AKA Help Desk line that supports several PepsiCo locations
  • Receive incoming telephone calls and transfer them to the appropriate person or department
  • Updating the PepsiCo internal phone directory
  • Maintain call log and to determine volume of calls daily
  • Develop reports on call volume and work orders for KPI’s
  • Receive and process work orders through a work order management system, Famis360 and dispatch to the appropriate personnel
  • Ensure that work orders are entered in work order system (Famis360) and closed in a timely manner. Follow up with staff and associates on unresolved work orders
  • Assist the Facilities Manager to develop department Policy and Procedures
  • Respond to SPA Box questions for the Sculpture Gardens
  • Develop and submit reporting on Shuttle volumes (includes NYC & WP Train Station)
  • Other Admin duties as assigned by Manager

  
  KEY COMPETENCIES
  1. Communication Proficiency (oral and written)
  2. Customer Focus
  3. Initiative
  4. Sense of Urgency
  5. Multi-Tasking
  6. Detail Oriented
  7. Financial Knowledge
  8. Time Management Skills
  9. Team Orientation

  
  IMPORTANT EDUCATION
  • High school diploma or a General Equivalency Diploma (GED) required

  IMPORTANT EXPERIENCE
  • A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
  • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
  • Previous customer service experience
  • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

  
  ADDITIONAL ELIGIBILITY QUALIFICATIONS
  • Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
  • Proficient in understanding management agreements and contract language
  • Working knowledge of computer software programs and base building systems
  • Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
  • Demonstrated ability to exercise good judgment
  • Excellent interpersonal skills
  • Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends

  
  WORK ENVIRONMENT
  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

  
  PHYSICAL DEMANDS
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

  
  AAP/EEO STATEMENT
  C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

  
  OTHER DUTIES
  This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  
  Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

  
  

  
  

  
  

  Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

  
  

  The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

  
  

  The company will not pay less than minimum wage for this role.

  
  

  The compensation for the position is: $25.00 - $25.76923

  Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

  In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

  INCO: “Cushman & Wakefield”

• About the company

  Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients. What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.

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