Join us to shape the future of St. Catharines!

About the City:

At the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

About the Role:

The Community, Recreation and Culture Services Department is a leader in the provision and facilitation of recreation, culture and parks services and opportunities. Through responsible resource management, excellence in programming and community partnerships, the Department will strive to enrich the quality of life for all residents by promoting healthy lifestyle choices, showcasing the City’s rich cultural heritage, and offering a variety of high quality recreation and arts experience.

What You Will be Doing:

• Responsible for all customer related interactions in the facility, for example:
  • Answering the phone and greeting visitors upon arrival,
  • Answering questions and providing program information.
• Providing assistance to program instructors, associations and volunteers, for example:
  • Processing memberships and collecting fees,
  • Taking attendance and entering data,
  • Preparing and ensuring the completion of forms,
  • Organizing and taking an inventory of program equipment.
• Responsible for monitoring facility safety and cleanliness, for example:
  • Assisting with kitchen and room setup and take down
  • Cleaning the facility to ensure it is tidy and that adequate supplies are available to guests
  • Reporting problems and unusual occurrences to supervisors
• Responsible for the daily administration of the front office.
• Perform other related duties as required.

These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.

About You:

Qualifications:

• Grade 12 Diploma.
• A demonstrated ability to handle cash, balance deposits, etc.
• Demonstrated experience working in a similar/related environment.

Skills:

• Well-developed customer service and communication skills.
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software.
• Experience with ActiveNet would be considered an asset.

Other Requirements:

• Availability to work flexible hours (i.e.. Working shifts for a 7 day operation, overtime etc.).
• Able to work at various locations across the city.
• Ability to meet the physical requirements of the job.
• Ability to lift up to thirty (30) lbs.
• Current First Aid and CPR, level C with defibrillation certificates.
• A clear Police Record Check with Vulnerable Sector Screening.
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
• A demonstrated commitment to enhancing a safety culture.
• Proof of education will be required upon hire.

What’s in it for you:

• Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for eligible positions).
• Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement. Learn more at OMERS.
• Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).
• Professional Development: Access training and development funds to support your career growth.
• Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
• Great People: Work with a supportive team and a leadership team focused on growth and success.

Other Job Details:

• Pay Rate: $20.90
• Employee Group: Non-union
• Department: Community, Recreation and Culture Services
• Position Type: Permanent, Part-time
• Work Mode: In-person
• Work Location: Various Community Centres
• Hours of Work: Up to 24 hours per week
• Job ID: 2025-58
• Posted Date: February 7, 2025

Additional Information:

To ensure fairness and efficiency in our recruitment process, we kindly request that all applications be submitted through our official portal at www.stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.

For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.

They City of St. Catharines does not use AI Technology in any part of the recruitment process.

Employment Equity, Inclusivity and Accommodation:

Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.

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