• Job Description

  Req#: REQ-157441

  Initial Posting Date:

  05/28/2024

  Application Deadline:

  06/08/2024

  Agency:

  Department of Human Services

  Salary Range:

  $4,138 - $6,025

  Position Type:

  Employee

  Position Title:

  Family Coach (Human Services Case Manager) Bilingual Encouraged

  Job Description:

  Job Posting

  We are in search of a Family Coach to become part of our engagement team at the East Portland Self Sufficiency Office, specifically within our Refugee Unit. Bilingual and multilingual individuals are encouraged to apply.

  We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

  Ready to make a positive impact on the lives of those in need? Refugee Family Coaches provide support and resources for families who have come to Oregon from around the globe! This is a tight knit team doing meaningful work that helps families resettle into their new lives in Oregon. Join our Family Engagement team and help create a culture of support and empowerment for Oregon's families.

  Bilingual Encouraged

  This position does not require bilingual language skills but there is a need in the communities that we serve. Bilingual and multilingual staff are strongly encouraged to apply, and we are able to pay bilingual and multilingual differentials for those who can pass a language test. Some of the languages commonly spoken are Spanish, Russian, Ukrainian, Somali, Burmese, Arabic, Haitian Creole, Dari and Pashtu.

  This position is housed at the East County Family Services Center; however, family coaches travel throughout the Portland Metro area to meet with their clients. This is not a remote position.

  Oregon Department of Human Services (ODHS), A place to belong and make a difference!

  • When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

  What you need to qualify

  • A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

  OR

  • A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

  OR

  • An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

  OR

  • Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

  • Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.

  Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

  We cannot accept updated or additional materials after the posting deadline, please ensure your materials are current and complete.

  Essential attributes

  We are looking for candidates with:

  • Experience working with refugee or displaced populations and familiarity with trauma informed care practices.

  • Experience with strength-based case management and assessing customers’ strengths & service needs.

  • Experience conducting community-based visits.

  • Experience working as a team and staffing collaboratively with community partners and families. (The ability to coordinate multiple parties & integrate multiple services.)

  • Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications.

  • Experience successfully organizing work efficiently and managing multiple tasks with interruptions, as well as managing workloads with competing deadlines.

  • Experience initiating and maintaining relationships while working successfully with diverse populations and with individuals who find it challenging to express themselves verbally.

  Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

  Your duties at a glance

  As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

  The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.

  A Family Coach conducts interviews to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs. Monitors progress, needs, and makes necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.

  An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with supporting resources and services within the community.

  Working conditions

  • Position is fast paced.

  • High volume of individual and family contact.

  • You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.

  • You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.

  • You will have contact with a range of people including some who may be experiencing emotional and financial stress.

  • Employee's work is conducted in offices, participant's homes, and other community sites.

  Application instructions & requirements

  Your work history profile, cover letter (optional), and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

  • Current State of Oregon employees: Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.

  • If you are not a current State of Oregon employee, view this application instructional video.

  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

  Additional requirements

  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

  • Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.

  Helpful information

  • This position is represented by the Service Employees International Union (SEIU).

  • This recruitment may be used to fill future vacancies.

  • The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

  • If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Yvette Sather-Medford via email yvette.c.medford@odhs.oregon.gov or (541)709-0306 (Text ok). Please be sure to include the job requisition number.

  Come for a job. | Stay for a career. | Make a difference... for a lifetime!

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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