Initial Posting Date:

11/29/2023

Application Deadline:

12/13/2023

Agency:

Department of Human Services

Salary Range:

$3,546 - $5,396

Position Type:

Employee

Position Title:

Family Coach (Human Services Case Manager). Bilingual English/Spanish Required

Job Description:

We Want You to Join Our Newport Team!

Are you interested in becoming part of a dedicated and highly functioning Family Engagement team? Do you have a passion for serving Oregon’s most vulnerable families? Are you a dedicated and hard-working individual who also values teamwork? If this sounds like you, then you could be the newest addition to our Family Engagement team, and we sincerely hope that you consider joining us.

Bilingual English/Spanish is required. A 5% pay differential is offered to the successful candidate who can pass the required Spanish language proficiency tests.

Studies have shown that women, non-binary people, and Black, Indigenous, and other people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and the candidate may come from a less traditional background, we encourage you to apply.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

https://www.oregon.gov/jobs/Pages/Benefits.aspx

The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking for a talented individual to serve as a Family Coach in Newport. In this role, you will monitor the progress and needs and make necessary modifications to the family’s case plan. You will assist families through out-reach in various communities, schools, and agencies.

Family Coaches work closely with Oregon families and work is based in the Newport office and in the local community. This position is not remote.

ODHS, A place to belong and make a difference!

When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon’s most vulnerable populations.

Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

At ODHS you…

• Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.

• Become a RiSe Champion while making ODHS a better place to work and serve our communities. Through RiSe, we are intentional about our culture to ensure we lead with our mission, vision, and values, the Equity North Star and our commitment to being a trauma-informed organization.

• Grow your career through free leadership training, ample career pathways, and committee participation opportunities.

• Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages.

To learn more about our agency, click here.

ABOUT THE SELF SUFFICIENCY PROGRAMS:

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.

The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.

WHAT YOU WILL BE DOING:

This position conducts interviews to determine family need and eligibility. Explores alternate resources and links clients to community services. Completes program applications for program benefits and, if eligible, issues appropriate support payments. Engages clients in family evaluation of strengths. Jointly develops a case plan and identifies the steps the family will take towards self-sufficiency and meeting their basic needs. Monitors progress, needs, and makes necessary modifications to the case plan. Initiates and participates in case staffing, employment readiness, life skills training, and supports job search as needed.

WORKING CONDITIONS:

• Position is fast paced at times.

• High volume of individual and family contact.

• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.

• You will have contact with a range of people including some who may be experiencing emotional and financial stress.

• Employee's work is conducted in offices, participant's homes, and other community sites.

• Hours of work may vary from day to day and may include evenings and weekends.

• Overtime must be pre-approved.

• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.

• Some overnight travel may be required to attend statewide meetings and training.

• This is not a remote position.

THIS IS WHAT YOU NEED TO QUALIFY:

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

• NOTE: A photocopy of your transcripts must be attached to your application materials if using college courses/degree to meet the minimum qualifications.

You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.

ESSENTIAL ATTRIBUTES: A successful candidates will possess the following technical/soft skills in addition to the minimum qualifications and should be highlighted in the application, resume, or cover letter.

• Experience & capacity to work successfully with diverse populations.

• Ability to organize work efficiently and manage multiple tasks with interruptions, as well as manage workload with competing deadlines. Experience with direct client service and engagement in dynamic environments.

• Experience working in the human/social service field and have knowledge about ODHS programs and a passion to serve the public.

• Experience working in the human/social service field interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits.

• Experience explaining complex rules, regulations, processes, and procedures in communications. Experience communicating and resolving conflicts or disputes without further escalating or retraumatizing clients.

• Capacity to communicate and establish boundaries and set realistic goals.

• Knowledge of community resources serving the needs of diverse populations including those that provide services for drug & alcohol issues and the ability to coordinate multiple parties & integrate multiple services.

• Ability to initiate and maintain relationships. Ability to facilitate and support families with case management tools and resources.

• Possess proficient and adaptive computer skills with the ability to learn, effectively utilize, and effectively operate computer databases.

ADDITIONAL REQUIREMENTS:

• Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.

• The Oregon Department of Human Services does not offer visa sponsorship. Applicants who require VISA sponsorship will not be considered at this time. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

HOW TO APPLY:

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position.

Please upload a resume or complete the work history profile.

Note: Your resume may be uploaded in the Resume/CV field on the online application.

External Applicants: Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help. Ensure that your Workday profile is updated and includes your work and education experience.

If you are a veteran wishing to have veterans’ preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: Veterans Resources.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job

ADDITIONAL INFORMATION:

• This recruitment may be used to fill future vacancies.

• This position is represented by the Service Employees International Union (SEIU).

• For questions about the job duties or application process, please contact brent.lawrence@odhs.oregon.gov

• Please be sure to include the job requisition number.

• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at dhs.recruitment@odhsoha.oregon.gov

Come for a job. | Stay for a career. | Make a difference... for a lifetime!