• Job Description

  Req#: C9377-SURG0050?language=en&page=7&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen within the Cancer Administration Team for flexible, highly motivated people with excellent communication skills to join a team of staff working within the Cancer Administration Team to improve the experience and outcomes of patients with a suspicion and/or diagnosis of cancer through tracking their progress along the nationally agreed timelines.

  The successful candidate will have an integral role within a multidisciplinary environment, being the first line of response for receipt of fast track referrals received from GP surgeries to be appointed within the 14-day guidelines for urgent suspected cancers. They will ensure appointments are booked in a timely manner, escalate any potential shortfall via an escalation route. They will also be booking appointments and send on to other departments if necessary.

  The successful candidate will be required to have good IT skills and use of computer software.

  Previous experience of working in a NHS background would be advantageous but is not essential as full induction and training will be provided.

  To join an exciting, forward thinking, organisation please contact for further information:

  Danny Mincher, Assistant Cancer Access and Performance Manager, on dannymincher@nhs.net

  Main duties of the job

  To provide efficient, clear system of communication and administration to enable the department to run effectively and smoothly.

  Professional

  Maintain a professional appearance in line with the Trust dress code

  Uphold the Trusts values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the Departmental Clerk, maintaining the public confidence

  Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact with in the course of his/her business

  Uphold the privacy and dignity of the patient and respect the equality of patients at all time

  The post holders attention is drawn to the confidentiality agreement at the foot of this job description

  About us

  We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

  Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

  We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

  We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

  We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

  We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

  Date posted

  01 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time, Flexible working

  Reference number

  C9377-SURG0050

  Job locations

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Job description

  Job responsibilities

  • To provide a welcome to the patients who are in contact with the department

  • The post holder will be responsible for designated clerical duties in the department

  • Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators

  • Promote effective customer focused communication with patients and service users.

  • To respond to telephone and / or face to face enquiries complying with departmental guidance

  • Request, cancel and re-arrange appointments in line with local and national targets.

  • To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.

  • To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.

  • To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

  • Assist with the preparation of patient records for outpatients in a timely manner as and when required.

  • Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
  • The post holder will give relevant assistance and training as and when required to support all colleagues.
  • To arrange transport as necessary for the patient in accordance with requirements of the department.

  • To carry out general administration duties and provide clerical assistance, as required.

  • To send and receive faxes in a safe haven environment as per Trust policy.

  • Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.

  • Receive, sort and distribute goods and post delivered to the ward/department.

  • Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.

  Job description

  Job responsibilities

  • To provide a welcome to the patients who are in contact with the department

  • The post holder will be responsible for designated clerical duties in the department

  • Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators

  • Promote effective customer focused communication with patients and service users.

  • To respond to telephone and / or face to face enquiries complying with departmental guidance

  • Request, cancel and re-arrange appointments in line with local and national targets.

  • To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.

  • To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.

  • To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

  • Assist with the preparation of patient records for outpatients in a timely manner as and when required.

  • Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
  • The post holder will give relevant assistance and training as and when required to support all colleagues.
  • To arrange transport as necessary for the patient in accordance with requirements of the department.

  • To carry out general administration duties and provide clerical assistance, as required.

  • To send and receive faxes in a safe haven environment as per Trust policy.

  • Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system.

  • Receive, sort and distribute goods and post delivered to the ward/department.

  • Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation.

  Person Specification

  Qualifications

  Essential

  • Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience

  Desirable

  • NVQ Level 2 qualification in related subject
  • IT skills qualifications; CLAIT or ECDL computer course

  Experience

  Essential

  • Experience of working with filing systems
  • Experience of good customer or patient care
  • Work with IT systems

  Desirable

  • Previous experience in an administrative role
  • Experience of working within a related area e.g. Health/Social Care Setting
  • A willingness to learn NHS computer software systems
  • Experience of working with confidential material

  Knowledge & Awareness

  Essential

  • Confidentiality issues
  • Awareness of own limitations.

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues.

  Skills and Abilities

  Essential

  • Keyboard skills
  • Develop and maintain positive working relationships
  • Demonstrate effective and clear written, verbal and telephone, communication skills
  • Work with demanding workloads and prioritise tasks
  • Maintain a safe working environment for self and others
  • Willingness to take on tasks

  Desirable

  • Proven record of excellent filing and organisational skills

  Other

  Essential

  • Ability to satisfy Occupational Health screening
  • Adaptable and flexible according to the demands of the service.
  • Understanding of need to maintain confidentiality

  Personal Attributes

  Essential

  • Friendly, respectful of colleagues

  Person Specification

  Qualifications

  Essential

  • Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience

  Desirable

  • NVQ Level 2 qualification in related subject
  • IT skills qualifications; CLAIT or ECDL computer course

  Experience

  Essential

  • Experience of working with filing systems
  • Experience of good customer or patient care
  • Work with IT systems

  Desirable

  • Previous experience in an administrative role
  • Experience of working within a related area e.g. Health/Social Care Setting
  • A willingness to learn NHS computer software systems
  • Experience of working with confidential material

  Knowledge & Awareness

  Essential

  • Confidentiality issues
  • Awareness of own limitations.

  Desirable

  • Awareness of Health & Safety issues
  • Awareness of Moving & Handling issues.

  Skills and Abilities

  Essential

  • Keyboard skills
  • Develop and maintain positive working relationships
  • Demonstrate effective and clear written, verbal and telephone, communication skills
  • Work with demanding workloads and prioritise tasks
  • Maintain a safe working environment for self and others
  • Willingness to take on tasks

  Desirable

  • Proven record of excellent filing and organisational skills

  Other

  Essential

  • Ability to satisfy Occupational Health screening
  • Adaptable and flexible according to the demands of the service.
  • Understanding of need to maintain confidentiality

  Personal Attributes

  Essential

  • Friendly, respectful of colleagues

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Mid Yorkshire Teaching NHS Trust

  Address

  Pinderfields Hospital

  Aberford Road

  Wakefield

  West Yorkshire

  WF1 4DG

  
  

  Employer's website

  https://www.midyorks.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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