POSITION SUMMARY:

The Financial Capital Management (FCM) Application Administrator provides tactical support and services for specific Financial applications. They provide configuration services, troubleshoot and seek resolution for application issues/defects and participate in exploring and planning potential improvements. FCM Application Administrators act as the solution administrator for our key finance and Accounting solutions, whether on premise or a SaaS model.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

PRIMARY RESPONSIBILITIES:

45% - Operational Support: End-User:

• Address production issues and problems from business and product vendors escalated from tier 1 support by providing tier 2 expertise resulting in reduced business impact of incidents by timely resolution

• Support activities include investigation, diagnosis, incident resolution/recovery, identification of acceptable workaround, and follow proper incident closure procedures for knowledge and reporting/metric purposes

30% - Operational Support: Administration:

• Configure the application and maintaining appropriate documentation and versioning changes

• Perform business approved security and role administration requests

• Provide technical consultation with business and vendors

• Identifying and resolving ongoing application problems

15% - Improvements: Enhancements & Releases:

• Support internal and vendor roadmap development and execution efforts, actively participating in enhancement/improvement efforts; including project support

• Provide entry-level quality assurance and validation of vendor software releases/patches and approved configuration changes to ensure a successful service transition

10% - Improvements: Process & Administration

• Administer and maintain documented processes and procedures to manage package configurations and security settings to encompass various usage scenarios

Educational/Experience Requirements:

• Four-year college degree in a related field, preferably in Finance, Accounting, Computer Science, Information Systems, Engineering or similar; r elevant experience in Finance, Accounting, or Financial Analysis a plus

• Financial background working within an ERP preferred; NetSuite experience is a plus

Required Technical Skills/Knowledge:

• Experience supporting an ERP system operationally or in an implementation role preferred

• Solid understanding of corporate financial/accounting concepts and processes

• Experience and knowledge supporting users and working with business solutions including: practical knowledge in application development / implementation and governance with a preference in managing solutions with SaaS based providers.

• Good organization and personal time management skills with flexibility to perform in an ever changing work environment

• A foundational track record of effectively delivering within a team; establishing and maintaining cooperative working relationships

• Providing solutions; taking initiative while exhibiting strong analytical and decision making skills with proven ability to execute low complexity and diversity of work assignments

BENEFITS:

• Quarterly profit-sharing bonus

• FREE medical healthcare option for employees

• Company-funded retirement plan - no cost to employee

• Paid holidays

• Paid time off

• Hybrid arrangements available (3-4 days in office 1-2 days from home)

• Tuition Assistance

• Employee discount