Leidos is seeking full-time FHA Customer Service Specialists with Mortgage Origination experience to join our Contact Center.

Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As an FHA Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

As an FHA Customer Service Specialist, you will:

• Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures

• Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests

• Follow standard operating procedures for various topics, systems, and contact channels

• Document all of your contacts in a database

• Keep up to date on FHA mortgage processes and procedures

To be a successful FHA Customer Service Specialist, you must possess:

• The ability to navigate multiple computer systems and applications, and utilize search tools

• Excellent time management skills and dependability

• Self-motivation and the ability to work with minimal supervision

• Strong written and verbal communication skills including telephone etiquette

• Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

• High School diploma or General Educational Development (GED) certificate

• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)

• Minimum of 1 year of contact center experience or telephone customer service experience

• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

• Ability to work an 8-hour shift, Monday through Friday between 8 am to 8 pm ET, based on business needs

• FHA Experience

Technical Requirements:

• A minimum of 25 mbps download and 10 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only).

• Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection.

• You must agree to Leidos’ Telework Agreement which includes a home work area that is free of all distractions, allowing your full undivided attention to our customers.

• You will be provided with a Leidos computer, 2 monitors, headset, camera, Ethernet cable, mouse, keyboard, security token, and all connecting cables.

• The camera is used for the first 3 weeks of training, any ongoing training after that, plus staff meetings

Preferred Qualifications:

• Bilingual (Spanish & English), verbal and written.

• Contact Center experience (Omnichannel)

Come join our rapidly growing team and enjoy these benefits:

• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans

• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year

• Ten paid holidays per year

• Ongoing training to support your success

• Tuition reimbursement based on Leidos policy

• Voluntary overtime may be available based on business needs

• Discounted Leidos stock purchase and other Employee Discounts

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

**The pay for this position is $22 per hour.**

This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.

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