• Job Description

  Req#: 202405-111748

  Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

  The Position

  Alongside more than 100 000 Roche colleagues across 100 countries, we work in a culture of collaboration, driven by the ultimate objective of “Doing now what patients need next” .

  At Roche Diagnostics Belgium, we have the unique opportunity to shape healthcare and change lives.
  Roche Diagnostics is highly committed to improve the processes and clinical decision support in healthcare. Our challenge is to bring together complex diagnostic and treatment data from medical devices and Lab IT systems within healthcare institutions and hospitals, and intelligently process and present this data to doctors and healthcare providers to improve patient care.

  Job mission

  We are offering an outstanding opportunity for a dynamic personality with a close affinity to the full automation in the core lab/clinical lab, including chemistry & immunology testing, pre-and post analytics and relevant Lab IT solutions.

  As a Total Solution Coach Corelab you will be part of our Belgian Customer Support organisation, mainly focusing on our customers in the region Flanders (main focus East/West Flanders, Brussels) .

  • Our customers are leading hospitals and private laboratories in Belgium. Ideally you have at least 2 years of experience working within a fully automated lab using the analyzers and/or pre-post analyzers and you have a basic knowledge and/or strong affinity for Lab IT solutions (middleware, LIS) .

  • You are a true team worker with a passion for serving customers with new implementations. You enjoy working in a team that has a strong motivation for customer satisfaction and team collaboration. You will team up with a large group of experts active in sales, marketing and technical service, locally and internationally.

  • In this role, you will be working in a very flexible way as you will be travelling within our country up to over 70 to 80% of your time with our Belgian customers. Your workplace is flexible, you can combine working at customer sites with some homework, or meeting your colleagues in our offices in Diegem. Roche is a company where trust and collaboration are part of our culture.

  Your impact

  • You ensure a correct implementation of our Roche core lab solutions, including mainly our chemistry & immunology systems, pre-post analytical systems and all relevant software solutions. You support the implementation according to customer expectations and our internal processes.

  • You act as responsible for the preparation & follow-up of your projects that you will be responsible for.

  • You support our sales and marketing colleagues on the advertising of our core lab solutions at the customer sites by understanding and translating the features and benefits

  • You build strong customer relationships by providing coaching and training (in our RDB training centre, remote or at the customer site)

  • You coach our customers and users during the change management process.

  Your profile

  • You hold a Bachelor degree in Medical Laboratory Technology and a strong motivation in IT middleware

  • You are eager to be part of projects involving implementation, training and problem solving of our Roche core lab solutions.

  • You feel comfortable to train a small or a mid-size audience. Transferring your knowledge about total lab automation is energising you.

  • You are at ease with verbal and written communication in multiple languages, where Dutch is your native language with a good knowledge of English. French can be a strong asset.

  • You have a flexible mindset and you are able to set your priorities according to your customers’ needs. This also means that you have a great ability to actively listen in order to meet your customers’ expectations.

  • You have a sense of responsibility in order to achieve the company's objectives, while respecting its vision and values.

  Discover more about Roche Diagnostics Belgium

  • Follow us on LinkedIn

  • Roche Solutions

  • cobas® infinity laboratory solution

  
  Our commitment

  We are proud of who we are, what we do, and how we do it. All over the world, in each subsidiary, in each team, we work united by this same conviction.

  We are Roche.

  Who we are

  At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

  Roche is an Equal Opportunity Employer.

• About the company

  606018 F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics.

Notice