• Job Description

  Req#: 17991

  Overview

  About Bruker Corporation – Leader of the Post-Genomic Era

  Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

  For more information, please visit www.bruker.com.

  Hain Lifescience GmbH is a manufacturer and distributor of in-vitro diagnostics. Our customers include medical laboratories worldwide. Our core competencies are molecular genetic test systems and devices for detecting dangerous pathogens or hereditary diseases. Since October 2018, Hain Lifescience has been part of the globally successful technology group Bruker, headquartered in the USA.

  Responsibilities

  Working to empower our customers to leverage our cutting-edge molecular diagnostic solutions at Bruker MDx. You'll be at the forefront of customer success, providing expert training and application support for our instruments, software, and test kits in the exciting field of automated nucleic acid analysis and detection. This is a fantastic opportunity to make a tangible impact on laboratories worldwide.

  Your Responsibilities Will Include:

  • Become a Knowledge Leader: Deliver comprehensive training sessions on our instruments, software, and test kits (focusing on automated nucleic acid analysis and detection) to customers globally, both in person at their laboratories and our Nehren site, as well as through engaging online training sessions and webinars.
  • Craft Engaging Learning Experiences: Develop and maintain high-quality training materials, Standard Operating Procedures (SOPs), and clear technical documentation to ensure effective knowledge transfer.
  • Champion Quality and Compliance: Ensure all documentation adheres to stringent quality management systems, in accordance with ISO 13485 standards.
  • Be a Trusted Advisor: Provide expert guidance and application support to our valued laboratory customers in Germany and internationally, assisting them with the effective implementation and evaluation of our advanced molecular test systems.
  • Drive Product Success: Collaborate closely with Product Management and Sales teams to support the successful market introduction of new and innovative products, contributing your valuable application insights.
  • Contribute to Team Excellence: Actively participate in company-wide projects, bringing your application expertise to cross-functional initiatives.
  • Solve Challenges and Ensure Customer Satisfaction: Take ownership of customer complaints, conducting thorough troubleshooting and root cause analysis to implement effective corrective actions as part of our 2nd level support.

  Qualifications

  What You'll Bring to the Team:

  • A Bachelor's or Master's degree (or equivalent technical college qualification) in a relevant natural science discipline such as Biology, Biotechnology, Biomedical Engineering, or a related field.
  • A strong technical aptitude with a genuine interest and understanding of IT-related topics.
  • (Advantageous) Theoretical and hands-on experience with contemporary DNA/RNA detection methodologies.
  • A confident, approachable, and professional demeanor when interacting with customers.
  • Exceptional communication and presentation skills, with the ability to convey complex technical information clearly and concisely.
  • (Desirable) Previous experience in a customer-facing role, demonstrating your ability to build rapport and provide excellent support.
  • (Advantageous) Prior experience as a trainer, showcasing your ability to effectively educate and engage diverse audiences.
  • Excellent teamwork, organizational, and problem-solving skills, coupled with resilience and a proactive approach to your work.
  • Fluency in both written and spoken German and English are essential. Knowledge of French would be a significant plus.
  • Proficient knowledge of MS Office Suite applications.
  • A willingness to travel extensively (approximately 50-75%) to customer sites, along with a valid driver's license.

• About the company

  Bruker Corporation is an American manufacturer of scientific instruments for molecular and materials research, as well as for industrial and applied analysis.

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