• Job Description

  Req#: 25-125

  Description

  Field Applications Engineer – Data Center Applications- Carrollton, GA

  Position Summary:

  Lightera, LLC, a leading manufacturer of optical fiber, fiber cable, and connectivity solutions has an immediate opening for a Field Applications Engineer.

  The Field Applications Engineer (FAE) will provide post sales and pre-sales technical support for customers using Lightera’s data center optical fiber cabling systems. This position will primarily support Data Center in building and on Campus applications, and on occasion Middle Mile, Regional, Metro, Rural, and FTTX fiber deployments.

  We are seeking a customer centric individual who can provide training, presentations, and technical support both at client installations and virtually, by understanding and applying expert knowledge of Lightera products and their applications, as well as investigate quality complaints onsite to help determine root cause.

  Responsibilities

  • Provide training to both customers and sales teams as a subject matter expert in outside plant cable construction methods and procedures, and in optical fiber splicing and testing for both single fiber and ribbon fiber applications.
  • Present products and solutions (pre-sales) to prospective customers, and recommend a solution meeting customer’s pain points.
  • Recommend new products and solutions to PLM based on unmet customer pain points.
  • Gather and document competitive intelligence to sales, operations, and product management.
  • Develop accurate customer facing installation instructions and applications engineering documents.
  • Support new product developments including installation testing and qualification for data center, outside plant cable designs and Fttx/Ftth fiber solutions.
  • Lead customer complaint investigations and follow up regarding corrective actions.
  • Negotiate and/or facilitate negotiations of warranty claim resolutions functioning as the intermediary between the customer and LIGHTERA.
  • Document key activities and customer interactions weekly.
  • Travel requirements are approximately 20% to 30% of calendar days in North America, occasionally requiring flexibility on short notice to meet customer demands.

  Qualifications

  • Required
    • Bachelor’s Degree in Engineering, Science, or Construction Management, or equivalent work experience in power utility, telecom, or outside plant cable construction.
    • Willingness to learn or expert understanding of optical fiber testing, fusion splicing, fiber optic cable installation and installation equipment, and applications of fiber optic cables in communications networks.
    • Aptitude and interest to perform “hands on” work such as fiber optic cable handling and installation, fusion splicing, and optical test measurements.
    • Self-directed and able to function efficiently with remote supervision.
    • Strong interpersonal and negotiation skills.
    • Effective and diplomatic communication skills with customers.
    • Strong presentation skills - verbal and written.
    • Ability and willingness to balance multiple priorities efficiently and effectively.
    • Proficient in Microsoft Office (Word/Excel/PowerPoint).
    • Willingness to work in varied weather conditions, occasionally standing for extended periods of time performing hands-on field work.
    • S. Passport or equivalent documents enabling international travel
  • Desired
    • Minimum of three (2) years in manufacturing or field technical support or applications engineering in data center optical fiber-based products.
    • Proficient in analyzing and accurately interpreting OTDR measurement traces.
    • Expert understanding of fiber optic OSP cable technologies, optical fiber technologies, optical connectivity technologies, installation, and testing.

  Working at Lightera means having the opportunity to realize ideas, experience innovation and discover new solutions for the future. In addition to a dynamic work environment, Lightera offers a competitive salary and benefit package including medical, dental, and a matching 401k plan.

  Only those candidates selected for the interview process will be contacted. Qualified candidates should apply via our website.

  If you would like to experience innovation and discover new solutions for the future, please apply online at Careers | Lightera.

  Lightera, a Georgia based global company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

• About the company

  OFS is an American technology company known for designing and manufacturing fiber optic solutions.

Notice