• Job Description

  Req#: 2629175

  
  

  *This role is open in the Southwest Florida Region (Tampa) .

  
  

  Tower Hill Insurance Group has an exciting opportunity for two talented Field Claims Representative in our Southwestern Florida Regions who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.

  
  

  The Field Claims Representative will review and analyze first- and third-party homeowners claims to determine extent of insurance carrier’s liability, determines the extent of damaged property, and recommends settlement amounts in order conclude claims with policyholders in accordance with policy provisions and applicable insurance statutes and laws. Field Claims Representatives will provide on-site claims service to our customers. Job responsibilities include investigation, estimate/scope preparation, evaluation of damaged personal belongings, assessment of additional living expenses and coordination of the use of vendors to complete repairs and/or replace damaged property. These claims are usually less complex in nature. The majority of claims will involve theft, lightning, and small to medium structural losses.

  
  

  ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.

  • Reviews the insurance policy contract, policy endorsements and related documents to make a proper coverage determination.
  • Prepares property damage estimates using computer-estimating software.
  • Reviews estimates submitted and negotiate agreements on scope and cost of repairs.
  • Complies with customer service objectives (as determined by the company)
  • Meets or exceeds production objectives (as determined by the company)
  • Prepares complete claim reports and transmits them on a timely basis for payment.
  • Obtains any physical evidence, develops third party information and theory of liability, conducts recorded or face to face interviews, and secures official records.
  • Recognizes and submits subrogation, underwriting and SIU referrals as necessary.
  • Communicates effectively with customers and vendors in a prompt, professional manner.
  • Communicate expectations and oversee all vendors involved in the claim investigation. May involve re-inspection of work product and evaluation of customer service.
  • Maintains file documentation, file notes and investigation documentation on each assigned claim.
  • Maintains open claim inventory per company guidelines.
  • Ability to attend offsite and/ or out of State training seminars.
  • Clearly posts or attaches information to the electronic claim file.
  • Follows up timely with policyholders or other involved persons for information pertinent to the claim investigation via phone, mail, or electronic mail.
  • Communicates with Claims Supervisors/Managers consistent with company guidelines.
  • Operates in accordance with Florida Statues.
  • Maintains FL license by meeting continuing education requirements.

  Additional Responsibilities:

  • Limited supervisory responsibilities with contractors during (CAT season)
  • Provide support to other members of the technical claims staff.
  • Field Adjusters may also be used as Catastrophe Coordinators during significant weather event.

• About the company

  Since its founding in 1972, Tower Hill has grown to become one of the largest and most trusted homeowners and business insurers in the market.

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