The Position

This is a field-based, national role. You must currently reside within 50 miles of a major metropolitan airport in the US in the following cities:

• Houston, TX
• Dallas, TX
• Austin, TX

This position requires 95% travel to client sites. We are recruiting for more than one position at this time.

JOB FACTS

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation and Roche solution correlation

• Performs individualized assessment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities (equipment, applications, systems, and IT solutions) to design and develop tailored training

• Trains customers on Roche platforms, processes and expectations, including planning and coordination for implementation

• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; uses the consultative performance approach for complex implementations; provides future clinical application support

• Acts as an advisor on customer issues; drives efficiencies and optimization for the customer and Roche through independent analysis and problem solving

• Resolves most questions and problems and refers only the most complex issues to higher levels

• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)

• May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position

• Maintains and continuously improves the quality system by achieving quality objectives through daily actions
  

WHO YOU ARE

MINIMUM QUALIFICATIONS

• Associate’s degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences OR other equivalent work experience AND 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment.
  

PREFERRED QUALIFICATIONS

• Reside within 50 miles of a major metropolitan airport in the US with the ability and willingness to travel 95% of the time, including overnight travel

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Sciences, or other related science degree

• Laboratory certifications

• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills, specifically Roche solutions (i.e. chemistry, immunology, molecular, tissue, life science, and IT solutions)

• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships

• Effective time-management, organization, and prioritization skills

• Ability to work as a field-based individual contributor with independence and autonomy

ADDITIONAL INFORMATION

• Relocation benefits are not available for this job posting

• Company Car is provided with this position.

• This is a field-based remote position.

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .