Together we are Trusted to Serve Scotland.

How’s this for job satisfaction: at Scottish Water we look after Scotland's most precious natural resource. From source to tap, we are guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.

Sound good? Join our FSA field team within Development Operations as a Field Service Advisor.

What you’ll do

You’ll carry out inspections on the sewer and water infrastructure. Audit and advise developers and customers on complex assets (Sustainable Urban Drainage System, Attenuation Systems, Pumping Stations) and infrastructure to ensure they comply with the Water and Sewer Act (Scotland), Water Byelaws and relevant specifications and guidelines for construction and installation. Highlight and/or escalate any issues or failures found on site and suggest corrective actions, ensuring the correct stakeholder is alerted.

Stop or suspend ongoing works by a Developer or Utility Connection Provider due to breaches of Health & Safety legislation, risk to public water supply, sewer network, and non-conformance to approved drawings, Byelaws or DOMS procedure.

Inspect assets, diagnosing inefficiencies and required remedial work in line with Sewers and Water for Scotland documentation and produce quality reports for internal and external stakeholders.

Provide a quality service and technical advice to customers while identifying opportunities to achieve service excellence.

What you’ll bring

Have a high level and proven track record of achieving customer service excellence.

Have a strong customer service or technical (operational) background in waste or water.

The ability to provide concise verbal and written reports as and when required.

Have an understanding of current regulations and legislation e.g. Sewers for Scotland, Water for Scotland, Health and Safety and Work Act.

Looking out for you

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 5. If you’re new to Scottish Water, you’ll join us on a starting salary of £29,800. Performance-driven pay progression would then allow you to move through the range to a maximum of £35,760.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on 17th of July 2024.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk