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Job Description
- Req#: R00015909
- Approximately 50% of time will be focused on phone support assisting both customer and Field Service Engineers
- At least 5% of time will be focused on field service support, attending training classes or hosting training classes on campus will be required. Travel is required through North America.
- Utilize remote diagnostics capabilities to assist and help fix customers machines. Work with service schedulers for coordinating correct field support
- Understand technical documentation, schematics and blue prints to utilize them during telephone support
- Utilize SIS Software system to correctly create and enter missions
- Update and close cases/missions upon review and completion of service calls
- Working knowledge of SAP software and other computer skills as required by position.
- Maintain communication with customers, Field Service Engineers and other TRUMPF Inc. personnel in a professional manner
- Interface with TRUMPF Inc. departments as necessary to obtain answers to technical problems
- Report discrepancies, unresolved or recurrent problems to the Supervisor or Manager
- 24/7 and after hours shifts will be required.
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.
This position is responsible for, resolving technical and operational problems for customers and Field Service Engineers remotely by utilizing proper diagnostic resources. Work closely with other Product Support Engineers, Administrative Assistance, Schedulers and Regional Managers.
This opportunity reports into our Farmington, CT office and is offered as 50% remote.
Principle Duties & Responsibilities
Experience
Knowledge of TRUMPF products is a plus. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred. Must be able to lift up to 50lbs.
Education
Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience.
TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com . This contact information is for accommodation requests only and can not be used to inquire about the status of application.
About the company
The TRUMPF Group is a German industrial machine manufacturing company.
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