• Job Description

  Req#: R-01330118

  Work Schedule

  Standard (Mon-Fri)

  Environmental Conditions

  Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

  Job Description

  Location/Division

  This role sits within our Unity Lab Service (ULS) organization, which provides a single source for integrated lab service, support, and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

  Discover Impactful Work

  As our new Engineer, you will be delivering routine service activities for the Unity Lab Services Service group. It is a dedicated field-based role supporting our customers on a wide product range, but mainly focusing on ICP-MS and ICP-OES instruments. You will primarily focus on delivering preventive maintenance, installation- and services repairs with the purpose of achieving:

  • The highest levels of customer satisfaction (Customer Allegiance Score).
  • Accurate and timely maintenance and qualification visits.
  • Lowest repeated call rates post-maintenance.

  Working as part of the dedicated service team, you will take part in providing marked-leading services exceeding customer’s expectations every single day.

  Territory: up to 75% travel in primary territory: Southern MI, Northern IN & OH; occasional travel to WI, WV, KY, etc. Candidate must live in Southern MI.

  A Day in the Life

  • Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
  • Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

  Minimum Education and/or Experience requirements:

  • Associate’s degree or high school diploma/GED with 5+ years of relevant experience; bachelor’s degree in chemistry, sciences or related field is highly preferred
  • 5+ years hands-on experience as a Service Engineer preferred or 3+ years’ trace elemental analysis (TEA) experience working with analytical instrumentation; e.g. ICP-MS, ICP-OES, Liquid Chromatography (HPLC), Mass Spectroscopy (MS) preferred
  • Hands-on experience with analytical instrumentation, e.g. ICP-MS, ICP-OES, Liquid Chromatography (HPLC), Mass Spectroscopy (MS)
    systems preferred.

• About the company

  Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.

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