• Job Description

  Req#: TFSCGLOBALR01312906EXTERNALENGLOBAL

  Work Schedule

  Standard (Mon-Fri)

  Environmental Conditions

  Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

  Job Description

  As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

  Location/Division

  Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer leads all aspects of field service support and customer relationship management. You’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. The successful candidate will provide complete services on Trace Elemental: ICP, ICPMS, Atomic Absorption (AA) systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

  Location: The territory is based in Denver, CO; covering seven states (Arizona to Montana, ID, NM WY), with travel requirements up to 75%. Cross-territory support may also be required occasionally. This position has not been approved for relocation.

  A day in the Life:

  • Perform on-site installation, repair, maintenance and qualifications.
  • Must be customer-focused, working in conjunction with other ULS teams and Sales
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
  • Review reports and documentation from customers and inspect malfunctioning product to drive resolution identification.
  • Analyze review and inspection findings to expose source of problem, and recommends repair, replacement, or other corrective action
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
  • Other duties may be assigned

  Keys to Success:

  Education & Experience:

  • High school diploma with 5 years of proven experience, or
  • Bachelor’s Degree in Chemistry, Sciences, or a related field with 3+ years of hands-on experience as a Service Engineer, particularly with analytical instrumentation (Chromatography and Mass Spectrometry systems)

  Knowledge, Skills, Abilities

  • Effective communication and ability to establish good customer rapport is important
  • Ability to prioritize service requests and produce clear and concise documentation
  • Ability to work independently within a customer location
  • Must be available to travel overnight up to 75% within the territory.

  Physical Requirements / Work Environment

  • Ability to safely lift 50 Lbs on occasion, as well as lift and carry 25-30 Lbs continuously throughout the day.
  • Ability to bend, squat, stretch, and reach daily in a service function.
  • Maintain a valid driver’s license and safe driving record

  Benefits

  We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

  Compensation and Benefits

  The hourly pay range estimated for this position based in Colorado is $28.85–$43.27.

  This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs

  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement

  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

  For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

• About the company

  Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.

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