Thermo Fisher Scientific
Field service engineer
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Job Description
- Req#: TFSCGLOBALR01318621EXTERNALENGLOBAL
- Conduct on-site installations of complex equipment, ensuring flawless execution by adhering to strict testing procedures.
- Perform regular maintenance visits to ensure efficient performance of systems.
- Provide troubleshooting and repair support to customers and other field service engineers.
- Build positive relationships with customers, system users, and colleagues.
- Support NanoPort to successfully resolve issues and assist other field service engineers.
- Build and submit detailed field service reports.
- Offer training to customers and users on system maintenance.
- Provide feedback to the product quality team to determine improvements.
- Update and revise internal system documentation.
- Identify and address specific system issues.
- Participate in overseas training programs (3-6 months) to improve your skills.
- Recent graduates and those with up to 3 years of professional experience are welcome.
- Keen interest in troubleshooting and repair, particularly with analytical and precision equipment.
- Knowledge or interest in electron microscopes.
- Proficiency in reading and writing in Japanese and English; curiosity is valued over conversational proficiency.
- Background in science or engineering (electrical, electronic, physics) from a technical college, university, or graduate school.
- Knowledge of PC and network systems is a plus.
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job Description
フィールドサービスエンジニアは、複雑な機器やシステムのオンサイト設置、保守、修理を担当します。システム機器の運用品質の調査と確認を行います。顧客にシステムの運用と保守を指導します。担当プロジェクトの管理上および技術上の問題に関し、顧客との窓口となります。フルレンジの弊社システムと関連するオプションのオンサイトインストールを行います。
Responsibility
•複雑な設備の現地設置を実施し、適切な作業命令を確実にするための試験手順に従う
•定期メンテナンス訪問の実施
•顧客と他のフィールドサービス担当者に対するトラブルシューティングおよび修理サポートの提供
•顧客、システムユーザー、社員との関係構築
•NanoPortをサポートし、問題解決や、他のフィールドサービス担当者を支援
•フィールドサービスレポートの作成と提出
•システムメンテナンスに関する顧客およびユーザー向けトレーニングの提供
•製品品質チームへのフィードバック
•社内システム文書の更新および修正
•システムに関する固有の問題の特定など
•海外での研修（３-６か月）
Prefferable Background and Experience
•フィールドサービスの未経験者、第２新卒歓迎（社会人３年目まで）
•エンジニアとしてトラブル対応、修理の経験に興味がある。特に分析機器、精密機器
•電子顕微鏡の知識、興味がある
•日本語、英語の読み書きは必須。会話力は高くなくてもよいが、好奇心がある
•高専、大学、大学院等で理系を専攻（電気、電子、物理）
•PC、ネットワークの知識があれば尚可
Join Thermo Fisher Scientific Inc. as a Field Service Engineer and play a pivotal role in ensuring flawless operations of complex equipment and systems on-site. This is an exceptionally outstanding opportunity to work with world-class technologies and contribute to our ambitious mission to make the world healthier, cleaner, and safer!
Responsibilities
Preferred Background and Experience
About the company
Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
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