Delta Air Lines
Field Service Manager- Detroit
This job is now closed
Job Description
- Req#: 22083
- Optimally listening
- Quickly identifying and owning customer issues
- Actively search for solutions to problems
- Making quality decisions
- Attention to detail
- Interacting with a globally diverse group of customers and colleagues
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
- Two years of experience in In-Flight Service or three years Delta experience and/or external supervisory experience preferred.
- Should be able to manage multiple and shifting priorities in a fast-paced and constantly changing environment.
- Must have proven sound decision-making skills in a high pressure, time critical environment.
- Should have experience in coaching and delivering feedback for developmental purposes.
- Must possess strong written and verbal communication skills, as well as strong organizational and time management skills.
- Must be proficient with use of standard Microsoft Office applications and working knowledge of (any specific to Delta) applications.
- If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications.
- Must be willing and able to work nights, weekends, and holidays to support a 24/7 global operation.
- Travel required.
- (If transferring internally) Must be performing satisfactorily in present position.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Bachelor’s degree preferred.
How you'll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines is the most awarded airline for customer satisfaction. In-Flight Service is seeking individuals who have proven servant leadership skills to support, engage, coach, and develop high performing teams of Flight Attendants.
The Field Service Manager is the primary support to the Flight Attendant workforce. The successful candidate must be an approachable and visible leader with proven ability to model Delta's Rules of the Road and foster trust and respect with their team. This role also requires improving employee performance using performance management tools and available customer service and operational metrics.
How You'll Connect Our Customers To The WorldIn our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.
Why You'll Love DeltaWhat you need to succeed (minimum qualifications)
What will give you a competitive edge (preferred qualifications)
About the company
Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.